Unit of competency Outline
Date retreived
22/07/2026 7:32 AM AWST
22/07/2026 7:32 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Address protocol requirements
Address protocol requirements
Unit of competency
National Code
SITXCOM006A
SITXCOM006A
State Code
S6497
S6497
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
10/03/2011
Field of Education
080301 - Business Management
Original Release Date
10/03/2011
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to address protocol requirements in a broad range of business activities. The unit focuses on basic research skills to acquire a knowledge and understanding of protocol requirements within diverse business, social and cultural contexts, as well as the ability to use that knowledge in a practical workplace context.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Source information on appropriate protocol.
- 1.1 Assess the need for protocol to be followed in given work contexts.
- 1.2 Identify relevant sources of protocol information.
- 1.3 Interpret relevant protocol information to inform work practice.
2 Integrate appropriate protocol procedures into work activities.
- 2.1 Identify specific work activities that require appropriate use of protocol in a timely manner.
- 2.2 Integrate the correct use of protocol into work activities.
- 2.3 Liaise with colleagues and other stakeholders to determine appropriate protocol requirements.
- 2.4 Provide appropriate information on protocol to relevant colleagues and stakeholders.
3 Update knowledge of protocol.
- 3.1 Identify and use opportunities to update protocol knowledge.
- 3.2 Share updated knowledge with customers and colleagues as appropriate, and incorporate into day-to-day working activities.
event organisation, including:
civic receptions
formal parades
freedom of city ceremonies
national day receptions
citizenship ceremonies
private functions
general business administration
marketing.
libraries
internet
federal, state or territory, and local government protocol departments
Aboriginal Land Councils
Australia Day Councils
Office of the United Nations.
issuing invitations
preparing running sheets
preparing briefing papers
liaison with dignitaries and officials
correspondence to dignitaries and officials
providing various services during the conduct of an event, including on-site management and service of food and beverage.
informal networking with colleagues
reading relevant journals
internet research.
civic receptions
formal parades
freedom of city ceremonies
national day receptions
citizenship ceremonies
private functions
general business administration
marketing.
libraries
internet
federal, state or territory, and local government protocol departments
Aboriginal Land Councils
Australia Day Councils
Office of the United Nations.
issuing invitations
preparing running sheets
preparing briefing papers
liaison with dignitaries and officials
correspondence to dignitaries and officials
providing various services during the conduct of an event, including on-site management and service of food and beverage.
informal networking with colleagues
reading relevant journals
internet research.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of where to source accurate information on protocol for specific situations
knowledge of appropriate protocols
ability to apply protocol knowledge to a specific workplace requirement.
Context of and specific resources for assessment
Assessment must ensure:
use of current protocol information.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
case studies and projects to assess ability to apply knowledge of protocol to different workplace situations
oral or written questions to assess knowledge of protocol for different situations
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXCOM005A Make presentations.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Evidence of the following is essential:
knowledge of where to source accurate information on protocol for specific situations
knowledge of appropriate protocols
ability to apply protocol knowledge to a specific workplace requirement.
Context of and specific resources for assessment
Assessment must ensure:
use of current protocol information.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
case studies and projects to assess ability to apply knowledge of protocol to different workplace situations
oral or written questions to assess knowledge of protocol for different situations
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXCOM005A Make presentations.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C4893 | THTFME09A | Develop and update knowledge of protocol | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF750 | SITXCOM301 | Address protocol requirements | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S605 | SIT30607 | Certificate III in Events | Qualification |
| C688 | CUE50403 | Diploma of Venues and Events | Qualification |