Elements and Performance Criteria

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.
Sources of information on protocol may include:
libraries
Internet
Federal, State and Local Government protocol departments
Aboriginal Land Councils
Australia Day Councils
Office of the United Nations.
Work activities that require integration of protocol may include:
issuing invitations
preparing running sheets
preparation of briefing papers
liaison with dignitaries and officials
correspondence to dignitaries and officials
providing various services during the conduct of an event (e.g. on-site management, service of food and beverage).
Functions where protocols need to be used may include:
civic receptions
formal parades
freedom of city ceremonies
national day receptions
citizenship ceremonies
private functions.
This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.
Sources of information on protocol may include:
libraries
Internet
Federal, State and Local Government protocol departments
Aboriginal Land Councils
Australia Day Councils
Office of the United Nations.
Work activities that require integration of protocol may include:
issuing invitations
preparing running sheets
preparation of briefing papers
liaison with dignitaries and officials
correspondence to dignitaries and officials
providing various services during the conduct of an event (e.g. on-site management, service of food and beverage).
Functions where protocols need to be used may include:
civic receptions
formal parades
freedom of city ceremonies
national day receptions
citizenship ceremonies
private functions.

Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
the importance and role of protocol in different events and situations
key sources of information on protocol
main types of civic functions held in Australia
the Australian Honours system including order of precedence, ranks and forms of address and wearing of honours and medals
appropriate protocols for the involvement of indigenous Australians and other cultural groups in events
correct use of national and State symbols including flags, anthems and military salutes
forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication
protocol procedures for different types of function including:
invitations to VIPs
arrival procedures, including for heads of state or government officials
introduction protocols and order of speakers
order of precedence for official guests
seating arrangements
dress styles.
Linkages to Other Units
This unit underpins effective performance in a range of event management and other roles within the tourism and hospitality industries. As such combined training and assessment with other units may be appropriate.
Critical Aspects of Assessment
Evidence of the following is critical:
knowledge of where to source accurate information on protocol for specific situations
knowledge of protocols as specified under Essential Knowledge and Skills.
Context of Assessment and Resource Implications
Assessment must ensure:
project or work activities that allow the candidate to apply protocol knowledge to specific event management, tourism or hospitality situations.
Assessment Methods
Assessment methods must be chosen to ensure that knowledge of protocol can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
case studies and projects to assess ability to apply knowledge of protocol to different workplace situations
oral or written questions to assess knowledge of protocol for different situations
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Determining the protocol information required for a particular event (2)
Communicating Ideas and Information
For example:
Advising colleagues about protocol requirements for a given event (1)
Planning and Organising Activities
For example:
Integrating protocol into event organisation activities (1)
Working with Others and in Teams
For example:
Liaising with protocol officers from a government department (1)
Using Mathematical Ideas and Techniques
Not Applicable
Solving Problems
For example:
Finding protocol information in relation to a totally unknown situation (1)
Using Technology
For example:
Using the Internet to source protocol information (1)
Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
the importance and role of protocol in different events and situations
key sources of information on protocol
main types of civic functions held in Australia
the Australian Honours system including order of precedence, ranks and forms of address and wearing of honours and medals
appropriate protocols for the involvement of indigenous Australians and other cultural groups in events
correct use of national and State symbols including flags, anthems and military salutes
forms of address for different VIPs and dignitaries, both for written correspondence and in oral communication
protocol procedures for different types of function including:
invitations to VIPs
arrival procedures, including for heads of state or government officials
introduction protocols and order of speakers
order of precedence for official guests
seating arrangements
dress styles.
Linkages to Other Units
This unit underpins effective performance in a range of event management and other roles within the tourism and hospitality industries. As such combined training and assessment with other units may be appropriate.
Critical Aspects of Assessment
Evidence of the following is critical:
knowledge of where to source accurate information on protocol for specific situations
knowledge of protocols as specified under Essential Knowledge and Skills.
Context of Assessment and Resource Implications
Assessment must ensure:
project or work activities that allow the candidate to apply protocol knowledge to specific event management, tourism or hospitality situations.
Assessment Methods
Assessment methods must be chosen to ensure that knowledge of protocol can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
case studies and projects to assess ability to apply knowledge of protocol to different workplace situations
oral or written questions to assess knowledge of protocol for different situations
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Determining the protocol information required for a particular event (2)
Communicating Ideas and Information
For example:
Advising colleagues about protocol requirements for a given event (1)
Planning and Organising Activities
For example:
Integrating protocol into event organisation activities (1)
Working with Others and in Teams
For example:
Liaising with protocol officers from a government department (1)
Using Mathematical Ideas and Techniques
Not Applicable
Solving Problems
For example:
Finding protocol information in relation to a totally unknown situation (1)
Using Technology
For example:
Using the Internet to source protocol information (1)