Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Procedures may cover:
operation of security cameras and other on-board security devices
safe posture for sitting, standing and bending
manual handling including lifting, transferring
safe handling of vehicle fuels including petrol and LPG
emergencies, fires and accidents
security of cash, documents and equipment
duress alarm and mobile phone
OH&S regulations
GPS operations
emergency procedures
industry standard publications
incident reporting forms
documentation relating to rest time and other contributing factors to fatigue
Applicable regulations and legislation may include:
relevant national/ state/territory legislation, standards, codes of practice including manual handling, noise, smoking, fatigue management
relevant national/state/territory OH&S legislation, workplace instructions, industry and regulatory procedures on safety, security, accidents and emergencies and fatigue management
industry information from the regulator/industry associations
Communication method may include:
phone
radio
on-board communication system
Emergency situations may include:
road accidents
passenger illness
arguments and verbal abuse
drunken behaviour
vehicle fuels e.g. petrol and LPG
road rage
manual handling
extremes of weather conditions
deployment of vehicle SRS air bags if not wearing a seatbelt
Threats of physical violence may include:
verbal threats
menacing physical behaviour
threats with a weapon
intimidation by a group of people
road rage from the drivers of other vehicles
threats from pedestrians
fare evasion leading to confrontation
needles and syringes/body fluids
Security equipment may include:
computer dispatch
vehicle mounted radio
duress alarm (if required by state/territory regulators)
security camera (if required by state/territory regulators)
driver security shields (if required by state/territory regulators)
The methods used to minimise escalation of incidents may include:
using colloquial or culturally appropriate language and actions
negotiation
explaining the operation of the safety equipment on board the taxicab
seeking assistance from external support services
External support staff may include:
other taxicab drivers
police
fire brigade personnel
ambulance personnel
Levels of fatigue can be affected by:
night driving
frequency and duration of breaks
work duration
type of work
lifestyle factors
alcohol and drug abuse
quantity and timing of food and drinks
sleep patterns
opportunities for relaxation with family and friends
personal biological factors
state of mental and/or physical health
circadian rhythms
diet

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
applying the underpinning knowledge and skills
applying relevant legislation and workplace procedures
locating and interpreting workplace information
following established procedures for occupational health and safety, security, hazard identification and risk controls
applying information about accident-emergency policies and procedures and duty of care responsibilities
demonstrating safe work practices
monitoring passenger and road user behaviour
recognising and adapting to cultural differences including modes of behaviour and communication
identifying difficult customer or road user situations and applying conflict resolution or avoidance behaviour
using effective communication skills
diffusing threats of physical violence
selecting and using self protective behaviour
seeking assistance, as required, from external emergency support services
following correct fatigue management precautions and procedures
completing OH&S and accident-emergency records/reports as required
demonstrating the correct use of a duress alarm (if required by state/territory regulators)
demonstrating how to conduct a security camera check to ensure it is operational (if required by state/territory regulators)
completing security camera download request (if required by state/territory regulators)
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Assessment of duress alarm and security cameras is to be conducted on actual equipment used in the taxi industry