Unit of competency Outline

Date retreived
22/07/2026 9:27 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Implement change management processes

Implement change management processes

Unit of competency
National Code
ICTSAS602
State Code
OBS41
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to apply methodologies and activities that facilitate the planning, implementation and monitoring of Information and Communications Technology (ICT) change.It applies to experienced individuals who provide specialised technical advice, guidance and leadership in a range of areas requiring change-management in ICT systems.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan ICT system changes
  • 1.1 Determine and document organisational change procedures and conventions according to organisational requirement, policies and procedures
  • 1.2 Identify required personnel responsible for change management policy and procedures
  • 1.3 Evaluate current ICT system to determine changing user or business patterns
  • 1.4 Develop and document ICT change management plan according to organisational requirements
  • 1.5 Submit document to required personnel, seek and respond to feedback
2. Identify technology system change needs
  • 2.1 Determine industry standard ICT benchmarks
  • 2.2 Compare identified needs against performance benchmarks and identify and document required changes
  • 2.3 Determine and document required changes and determine impact
  • 2.4 Submit document to required personnel, seek and respond to feedback
3. Implement change
  • 3.1 Determine and document change schedule
  • 3.2 Implement change management plan according to organisational policies and procedures
  • 3.3 Identify and document new performance benchmarks
  • 3.4 Determine and document required changes and implementation requirements
  • 3.5 Submit document to required personnel, seek and respond to feedback
4. Monitor and review implementation
  • 4.1 Measure change performance against new benchmarks
  • 4.2 Submit performance results to stakeholders
  • 4.3 Obtain sign-off on changes
  • 4.4 Provide appropriate documentation and reporting
No information
No information
Replaces
State Code National Code Title Type
AUW67 ICTSAS601 Implement change management processes Unit of competency
AWC98 ICTTEN605 Implement planned network changes with minimal impact to the customer Unit of competency