Unit of competency Outline
Date retreived
22/07/2026 8:09 PM AWST
22/07/2026 8:09 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and provide employment management services to candidates
Develop and provide employment management services to candidates
Unit of competency
National Code
BSBEMS403B
BSBEMS403B
State Code
D0699
D0699
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
11/04/2013
Field of Education
080303 - Human Resource Management
Original Release Date
11/04/2013
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to provide employment services to candidates that assist in the retention and management of candidates by the organisation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Develop strategies for the retention of candidates
- 1.1. Analyse current candidate information
- 1.2. Identify candidate requirements
- 1.3. Identify a range of strategies to meet candidate requirements
- 1.4. Evaluate and assess products and services for candidates
- 1.5. Establish and implement methods of monitoring candidate retention
2. Provide advice and support to candidates
- 2.1. Provide services including résumé counselling and preparation
- 2.2. Provide career advice and counselling to candidates
- 2.3. Undertake candidate induction in accordance with client requirements, organisational policy and OHS compliance requirements
- 2.4. Provide advice and information on legislative industrial relations matters, OHS and employment issues to candidates
3. Provide training solutions to candidates
- 3.1. Identify and document candidates' training needs, including OHS
- 3.2. Undertake research to identify suitable training programs available to address candidates' identified training need
- 3.3. Provide advice to candidates on training options available
- 3.4. Provide relevant internal training to meet candidate requirements if required, in accordance with organisational policies
- 3.5. Access relevant external training to meet candidate requirements if required, in accordance with organisational policies
- 3.6. Review implementation of client training plan with client to ensure needs are met
4. Develop strategies for the ongoing management of candidates
- 4.1. Establish monitoring strategies to determine issues in service delivery to candidates
- 4.2. Provide post placement support to candidates
- 4.3. Develop strategies to evaluate and assess the effectiveness of the employment management services
- 4.4. Develop and document recommendations to improve management services
- 4.5. Modify and/or expand management services as appropriate to incorporate recommendations
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Candidates may include:
someone seeking temporary or permanent employment
someone seeking full-time, part-time or casual employment
apprentices, trainees and others outside such schemes
people from equity groups or with special needs
Candidate information may include:
career preferences and pathways
current retention rate
demographic data
Candidate requirements may include:
information and advice required
preferred communication channels
preferred training style
types of services required
Strategies may include:
encouraging membership of interest groups
loyalty programs
marketing and promotional strategies
mentoring and coaching
negotiating reasonable adjustments
networking events
using appropriate communication channels
Clients may include:
organisations or enterprises seeking to employ individuals through an employment services agency
Post placement support may include:
career progression advice
further training and development advice
referrals to new employment opportunities
resolving issues related to employment gained
updating résumé
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Candidates may include:
someone seeking temporary or permanent employment
someone seeking full-time, part-time or casual employment
apprentices, trainees and others outside such schemes
people from equity groups or with special needs
Candidate information may include:
career preferences and pathways
current retention rate
demographic data
Candidate requirements may include:
information and advice required
preferred communication channels
preferred training style
types of services required
Strategies may include:
encouraging membership of interest groups
loyalty programs
marketing and promotional strategies
mentoring and coaching
negotiating reasonable adjustments
networking events
using appropriate communication channels
Clients may include:
organisations or enterprises seeking to employ individuals through an employment services agency
Post placement support may include:
career progression advice
further training and development advice
referrals to new employment opportunities
resolving issues related to employment gained
updating résumé
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
strategies developed to retain candidates
advice and support to candidates about employment
provision of appropriate training to candidates which promotes their chances of employment
development and implementation of strategies to improve services to candidates
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to workplace documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment of written reports summarising strategies to retain candidates, training evaluations, and/or service improvement
observation of training sessions delivered to candidates
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning
review of authenticated documents from the workplace or training environment
review of testimony from team members, colleagues, supervisors, managers, clients or candidates.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other human resources units.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
strategies developed to retain candidates
advice and support to candidates about employment
provision of appropriate training to candidates which promotes their chances of employment
development and implementation of strategies to improve services to candidates
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to workplace documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment of written reports summarising strategies to retain candidates, training evaluations, and/or service improvement
observation of training sessions delivered to candidates
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning
review of authenticated documents from the workplace or training environment
review of testimony from team members, colleagues, supervisors, managers, clients or candidates.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other human resources units.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C7016 | BSBEMS403A | Develop and provide employment management services to candidates | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUL87 | BSBEMS403 | Develop and provide employment management services to candidates | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J025 | CHC42012 | Certificate IV in Employment Services | Qualification |
| J283 | PSP40112 | Certificate IV in Government | Qualification |
| J518 | BSB41013 | Certificate IV in Human Resources | Qualification |