Unit of competency Outline

Date retreived
22/07/2026 10:31 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide advice to customers on floor coverings

Provide advice to customers on floor coverings

Unit of competency
National Code
MSFFL3050
State Code
WI407
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/12/2013
View on TGA
State Implementation and Classification
Approved Date
19/06/2014
Field of Education
040321 - Floor Coverings
Original Release Date
19/06/2014
Nominal Hours
35
Description
This unit of competency covers providing advice to customers on a range of floor coverings, including carpet and other textile, resilient, timber and laminate products.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Develop and maintain knowledge of flooring products and services
  • 1.1 Current information on a range of floor covering products and services is actively and regularly researched from authoritative sources
  • 1.2 Characteristics of floor covering products and services are identified and understood using available product and service documentation
  • 1.3 Information on floor covering products and services is accurately documented and maintained in a format consistent with organisational requirements
  • 1.4 Acquired knowledge is applied to improve quality within personal work areas
2 Identify customer needs
  • 2.1 Customers are questioned in detail and listened to actively to determine product/service requirements
  • 2.2 Customer flooring needs are agreed with the customer
  • 2.3 Technical/specialist advice is offered to the customer where such advice is considered beneficial to the closing of the sale and customer understanding and decision making
  • 2.4 Customer's financial limitations and expectations for flooring product purchase are established
3 Recommend flooring products and services
  • 3.1 Recommendations on floor covering products and services are in line with organisational requirements
  • 3.2 Recommendations emphasise floor covering product and service issues relevant to client needs
  • 3.3 Advantages of dealing with the enterprise are promoted
  • 3.4 Evidence in support of recommendations is verifiable and presented in a suitable format
  • 3.5 Impact of activities is estimated from verifiable customer feedback sources
No information
No information
Replaced By
State Code National Code Title Type
OAJ70 MSFFL3058 Provide advice to customers on floor coverings Unit of competency