Unit of competency Outline

Date retreived
22/07/2026 9:53 AM AWST

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Provide advice to customers on floor coverings

Provide advice to customers on floor coverings

Unit of competency
National Code
MSFFL3058
State Code
OAJ70
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/12/2018
View on TGA
State Implementation and Classification
Approved Date
22/05/2019
Field of Education
040321 - Floor Coverings
Original Release Date
22/05/2019
Nominal Hours
35
Description
This unit describes the skills and knowledge required to develop product knowledge and provide advice to customers on a range of floor coverings, including carpet and other textile, resilient, timber and laminate products.This unit applies to any individual providing advice on floor coverings. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Develop and maintain knowledge of flooring products and services
  • 1.1 Research current information on floor covering products and services from authoritative sources
  • 1.2 Identify characteristics of floor covering products and services using available product and service documentation
  • 1.3 Document and maintain information on floor covering products and services in a format consistent with organisational requirements
  • 1.4 Use knowledge to improve quality within personal work areas
2. Identify customer needs
  • 2.1 Question customers in detail and use active listening to determine product and/or service requirements
  • 2.2 Offer accurate technical and/or specialist advice to the customer to support sales activity and customer understanding and decision making
  • 2.3 Establish customer's financial limitations and expectations for flooring product purchase
  • 2.4 Discuss and confirm customer needs based on information gathered
3. Recommend flooring products and services
  • 3.1 Make recommendations consistent with organisational requirements and customer needs
  • 3.2 Promote advantages of product and organisation based on knowledge of produce features and services offered
  • 3.3 Verify evidence in support of recommendations and present in a suitable format
  • 3.4 Estimate impact of activities from verifiable customer feedback sources
No information
No information
Replaces
State Code National Code Title Type
WI407 MSFFL3050 Provide advice to customers on floor coverings Unit of competency