Unit of competency Outline

Date retreived
22/07/2026 12:48 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Recommend products and services

Recommend products and services

Unit of competency
National Code
SHBXCCS004
State Code
AWX98
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/10/2016
Field of Education
080501 - Sales
Original Release Date
12/10/2016
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to develop and update knowledge of the organisation’s product and service range and to recommend products and services suited to customer needs. Products and services will vary according to the particular business type but can include any from a hair, barbering, beauty or cosmetics range.This unit applies to all businesses that sell hair, barbering, beauty or cosmetic products and services and to sales and service personnel working at all levels.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop knowledge of the product and service range.
  • 1.1.Access current and accurate information on organisation’s range of products and services.
  • 1.2.Interpret information on features, benefits and customer costs and compare various products and services.
  • 1.3.Use product information to develop knowledge of product performance, purpose and directions for use.
  • 1.4.Check regularly for new additions or changes to range and update knowledge.
2. Recommend products and services.
  • 2.1.Use questioning and active listening to determine customer requirements and preferences.
  • 2.2.Select and suggest products and services suited to customer requirements.
  • 2.3.Describe features and benefits of products and services to encourage purchase.
  • 2.4.Provide information on product or service performance, purpose and directions for use according to product information.
  • 2.5.Identify and utilise opportunities to demonstrate and apply products to customers.
  • 2.6.Respond to customer queries and provide appropriate scope and depth of information to satisfy needs.
  • 2.7.Encourage and confirm customer bookings for organisation’s service range.
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