Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:
employee
external organisation
individual
internal department.
Organisational guidelines may include:
content of emails
downloading information and accessing particular websites
opening mail with attachments
personal use of email and internet access
virus risk.
Documentation may follow:
audit trails
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
naming standards
project management templates
report writing protocols
version control.
Software applications may include:
commercial software applications
communication packages
database
graphic
organisation-specific software
presentation functionalities
spreadsheet
word-processing.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop a variety of macros and templates using at least two industry-recognised application packages.
Context of and specific resources for assessment
Assessment must ensure access to:
documents detailing organisational style guide and policies
personal computer where software installation may be performed
internet connection
networked computers
server and workstation hardware and software
style guides and design brief
technical documentation and installation manuals
use of software currently used in industry
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of procedures for creating macros and using default templates
direct observation of candidate demonstrating macro and template use
review of the candidate’s documentation
evaluation of candidate’s help-desk support provided to the client.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.