This unit specifies the skills and knowledge required to establish and implement collaborative practice in specialty cleaning and restoration. The unit applies to experienced cleaning technicians responding to jobs in commercial and domestic sites following an event such as fire, flood, sewage contamination, crime or an unattended death. They liaise with clients including insurers, loss assessors, property owners and tenants. They are also required to work with tradespeople and emergency services as well as those affected by the event to plan and implement specialty cleaning and restoration, while maintaining security and respecting privacy in unpredictable and potentially distressing and dangerous situations. They may also seek specialist advice regarding the job where required. This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.