Unit of competency Outline

Date retreived
22/07/2026 1:19 PM AWST

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Verify client business requirements

Verify client business requirements

Unit of competency
National Code
ICAICT515A
State Code
D7897
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/07/2011
View on TGA
State Implementation and Classification
Approved Date
08/11/2011
Field of Education
020305 - Systems Analysis And Design
Original Release Date
08/11/2011
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to deal with clients at a senior level, to identify their business requirements and verify the accuracy of the information gathered.
Notes
Elements and Performance Criteria
1. Establish business relationship
  • 1.1 Identify organisational structure, culture and politics in relation to support requirements
  • 1.2 Identify organisational stakeholders
  • 1.3 Develop business relationship with client across the appropriate number of organisational units
  • 1.4 Schedule regular liaison to manage relationship
2. Determine context of business need or problem
  • 2.1 Work with client to define the business problem to be investigated
  • 2.2 Establish system boundaries and scope
  • 2.3 Manage the preparation of appropriate information gathering
  • 2.4 Ensure that project objectives and outcomes are documented
  • 2.5 Work with client to substantiate documentation
3. Analyse new information
  • 3.1 Supervise information gathering from identified clients of the system
  • 3.2 Analyse gathered client responses
  • 3.3 Analyse new system requirements
  • 3.4 Ensure that new system requirements and problems are documented
4. Confirm system specifications
  • 4.1 Review documentation
  • 4.2 Work with client to verify system specifications, updating documentation as required
  • 4.3 Obtain final approval and sign-off from client
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:
external organisations
ICT company
individuals
internal departments
internal employees
service industry.
Problem may refer to:
application
business
network
system.
Systemmay include:
application
business
cabling infrastructure
computers
financial system
information system
management system
network equipment
software.
Documentation may include:
audit trails
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC), Institute of Electrical and Electronics Engineers (IEEE), Internet Engineering Task Force (IETF) and Australian Standards (AS) standards
naming standards
project-management templates
report-writing principles
version control.
System requirements may include:
client user
cost constraints
environment
geography
system functionality.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
use techniques of investigation, interview and document
produce a clear statement of business expectations and needs, including critical business requirements
manage staff contributions.
Context of and specific resources for assessment
Assessment must ensure access to:
current business needs
client expectations brief
business objectives
systems, data gathering and appropriate software products
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate documenting a business problem
verbal or written questioning to assess candidate’s knowledge of techniques for gathering, analysing and documenting information
review of documented system specifications developed by candidate for approval by client.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaced By
State Code National Code Title Type
AUU68 ICTICT515 Verify client business requirements Unit of competency