Unit of competency Outline
Date retreived
23/07/2026 7:21 AM AWST
23/07/2026 7:21 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage conflict
Manage conflict
Unit of competency
National Code
BSBATSIL503B
BSBATSIL503B
State Code
D0582
D0582
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
26/09/2008
Field of Education
080301 - Business Management
Original Release Date
26/09/2008
Nominal Hours
60
Description
Notes
Elements and Performance Criteria
No information
competing group, family or personal interests
power and control issues
lack of communication
personality clashes
cross-cultural issues
differences between cultural groups
dissatisfaction in the community
competing needs
lack of funding
government interference
within the Board
within the organisation
between the organisation and the community
between the organisation and the wider community
community / family meetings
codes of conduct
grievance policy and procedure
listening and respect
cultural resolution strategies
memorandums of understanding
legal implications such as:
breaches of contract
personal actions
social implications such as:
community divisions
breakdown in social cohesion
power and control issues
lack of communication
personality clashes
cross-cultural issues
differences between cultural groups
dissatisfaction in the community
competing needs
lack of funding
government interference
within the Board
within the organisation
between the organisation and the community
between the organisation and the wider community
community / family meetings
codes of conduct
grievance policy and procedure
listening and respect
cultural resolution strategies
memorandums of understanding
legal implications such as:
breaches of contract
personal actions
social implications such as:
community divisions
breakdown in social cohesion
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Integrated demonstration of all elements of competency and their performance criteria; and
Diversity may lead to conflict
Conflict resolution styles may be culturally bound
Conflict is managed productively
Context of and specific resources for assessment
This unit of competency should be assessed through the performance of Board duties, but in the event that there is no opportunity to observe such a performance a simulated environment can be used but such simulation must replicate Board conditions in terms of: performing the task; managing a number of different tasks; coping with irregularities and breakdowns in routine; dealing with the responsibilities and expectations of the Board, including working with others; and transferring competency to other situations
Knowledge and performance to be assessed over time to confirm consistency in performance
Method of assessment
The following assessment method is appropriate for this unit:
Performance of Board duties, or through an accurate simulation of Board duties
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBATSIL410A Manage stress
BSBATSIC411A Communicate with the community.
Guidance information for assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Integrated demonstration of all elements of competency and their performance criteria; and
Diversity may lead to conflict
Conflict resolution styles may be culturally bound
Conflict is managed productively
Context of and specific resources for assessment
This unit of competency should be assessed through the performance of Board duties, but in the event that there is no opportunity to observe such a performance a simulated environment can be used but such simulation must replicate Board conditions in terms of: performing the task; managing a number of different tasks; coping with irregularities and breakdowns in routine; dealing with the responsibilities and expectations of the Board, including working with others; and transferring competency to other situations
Knowledge and performance to be assessed over time to confirm consistency in performance
Method of assessment
The following assessment method is appropriate for this unit:
Performance of Board duties, or through an accurate simulation of Board duties
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBATSIL410A Manage stress
BSBATSIC411A Communicate with the community.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C3775 | BSBATSIL503A | Manage conflict | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D4843 | BSBATSIL503C | Manage conflict | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D169 | BSB50707 | Diploma of Business (Governance) | Qualification |