Unit of competency Outline
Date retreived
23/07/2026 2:47 PM AWST
23/07/2026 2:47 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage conflict
Manage conflict
Unit of competency
National Code
BSBATSIL503C
BSBATSIL503C
State Code
D4843
D4843
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/04/2011
Field of Education
080301 - Business Management
Original Release Date
29/04/2011
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to manage conflict, both within the board and the organisation, and between the organisation and community and the wider community.Some aspects of governance activities may be subject to legislation, rules, regulations and codes of practice relevant to different job roles and jurisdictions.
Notes
Elements and Performance Criteria
1. Identify existing and potential conflict
- 1.1. Determine if conflict exists and its possible causes
- 1.2. Identify potential situations of future conflict
- 1.3. Develop strategies to prevent conflict
2. Consider the conflict situation
- 2.1. Identify the implications of the conflict occurring
- 2.2. Identify responsibilities within the conflict
- 2.3. Develop resolution strategies in consultation with the conflicting parties
- 2.4. Seek professional advice where needed, maintaining discretion and confidentiality
- 2.5. Ensure the wellbeing of individuals and the organisation is considered when developing resolution strategies
3. Use strategies to resolve conflict
- 3.1. Promptly, appropriately and impartially implement strategies that respect the cultures of the parties involved
- 3.2. Allow sufficient time for the conflict to be resolved
- 3.3. Monitor and evaluate the process used to resolve the conflict
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Causes of conflict may include:
competing group, family or personal interests or needs
cross-cultural issues
differences between cultural groups
dissatisfaction in the community
government policies
interference from outside individuals or organisations, including government
lack of communication
lack of funding
personality clashes
power and control issues
unclear roles and responsibilities.
Situations of future conflict may include:
between the organisation and the community
between the organisation and the wider community
within the board
within the organisation.
Implications of the conflict may include:
community divisions
breakdown in social cohesion
impacts on service delivery or business operations
individual and family health and wellbeing
legal implications, such as breach of contract, duty of care
personal actions.
Resolution strategies may include:
codes of conduct
community and family meetings
cultural resolution strategies
grievance policy and procedure
listening and respect
mediation
memorandums of understanding.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Causes of conflict may include:
competing group, family or personal interests or needs
cross-cultural issues
differences between cultural groups
dissatisfaction in the community
government policies
interference from outside individuals or organisations, including government
lack of communication
lack of funding
personality clashes
power and control issues
unclear roles and responsibilities.
Situations of future conflict may include:
between the organisation and the community
between the organisation and the wider community
within the board
within the organisation.
Implications of the conflict may include:
community divisions
breakdown in social cohesion
impacts on service delivery or business operations
individual and family health and wellbeing
legal implications, such as breach of contract, duty of care
personal actions.
Resolution strategies may include:
codes of conduct
community and family meetings
cultural resolution strategies
grievance policy and procedure
listening and respect
mediation
memorandums of understanding.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
recognise causes of conflict
apply conflict-resolution strategies
manage conflicteffectively.
Context of and specific resources for assessment
Assessment must ensure:
access to examples of issues worked with by boards of governance that have the potential to involve conflict
access to examples of relevant documents
knowledge and performance are assessed over time to confirm consistency in performance.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance on a board or simulated board
direct questioning combined with reflection of practical board performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
observation of presentations and group discussions
observation of performance in role plays
analysis of feedback from the other board members, staff, community or other stakeholders regarding performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
recognise causes of conflict
apply conflict-resolution strategies
manage conflicteffectively.
Context of and specific resources for assessment
Assessment must ensure:
access to examples of issues worked with by boards of governance that have the potential to involve conflict
access to examples of relevant documents
knowledge and performance are assessed over time to confirm consistency in performance.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance on a board or simulated board
direct questioning combined with reflection of practical board performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
observation of presentations and group discussions
observation of performance in role plays
analysis of feedback from the other board members, staff, community or other stakeholders regarding performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0582 | BSBATSIL503B | Manage conflict | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUH13 | BSBATSIL503 | Manage conflict | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W905 | BSB50710 | Diploma of Business (Governance) | Qualification |
| J264 | LGA50712 | Diploma of Local Government | Qualification |