Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Workplaces may comprise:
large, medium or small worksites
Work environment may be:
in a depot, a worksite or a store, either as an individual, a team leader or a coordinator
Work may involve exposure to:
chemicals
dangerous or hazardous substances
movements of equipment, goods and vehicular traffic
Equipment may include:
customer information
workplace procedures
quality assurance policy
relevant OH&S guidelines
relevant competency guidelines
Consultative processes may involve:
employees, supervisors and managers
customers
suppliers and contractors
industrial relations and OH&S specialists
Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF systems
oral, aural or signed communications
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
high visibility clothing
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
regulatory and/or code requirements relevant to workplace activities
workplace procedures and policies
workplace objectives
customer enquiries, responses and records
quality assurance measures relevant to workplace activities
training materials
competency guidelines
operations manuals, job specifications and induction documentation
manufacturers specifications for workplace equipment
conditions of service, award, enterprise bargaining agreement, and other industrial arrangements
Australian standards and certification requirements relevant to workplace activities
emergency procedures
Applicable regulations and legislation may include:
federal and state/territory regulations and codes of practice relevant to workplace activities
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
workers compensation regulations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace