Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisation's requirements may include:
access and equity principles and practice
anti-discrimination and related policy
business and performance plans
ethical standards
goals, objectives, plans, systems and processes
legal and organisation policies, guidelines and requirements
OHS policies, procedures and programs
quality and continuous improvement processes and standards
Appropriate persons may include:
colleagues
external organisations
line management
supervisor
those who have the authority to adjust plans
Employee rights and responsibilities may include:
attendance
confidentiality and privacy of enterprise, client and colleague information
knowing the terms and conditions of own employment
obeying lawful orders
protection from discrimination and sexual harassment
punctuality
right to union representation
safety and care with respect to OHS
Employer rights and responsibilities may include:
responsibility of providing a safe environment free from discrimination and sexual harassment (refer to relevant state/territory and commonwealth anti-discrimination legislation)
right to dismiss employees if employees
are negligent, careless or cause an accident
commit a criminal offence
commit acts of disloyalty such as revealing confidential information
Organisational goals and objectives may include:
organisational values and behaviours
work procedures and quality assurance manuals
and may be stated or implied by the way the organisation conducts its business including:
business planning
financial performance
flexibility, responsiveness
interpersonal communication
marketing and customer service
organisational values and behaviours
people management
work procedures and/or procedures manuals
Behaviour that contributes to a safe work environment may include:
discussing and negotiating problems and tasks with other team members
identifying and reporting any risks or hazards
listening to the ideas and opinions of others in the team
sharing knowledge and skills
solving problems as a team
using business equipment according to guidelines
Work and personal priorities may include:
work/life balance and other commitments, including:
school/homework
home/family/parties/friends
other jobs
culture
disability

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
identifying, locating and articulating the organisation's requirements including goals and values
work that reflects the relationship between own role and organisational requirements
knowledge of workplace procedures for upholding employee and employer rights and responsibilities.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
observation of demonstrated techniques
evaluation of time management strategies applied to work duties.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.