Unit of competency Outline

Date retreived
22/07/2026 10:36 PM AWST

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Confirm website access and useability

Confirm website access and useability

Unit of competency
National Code
ICTWEB449
State Code
OBS19
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029901 - Security Science
Original Release Date
15/01/2021
Nominal Hours
15
Description
This unit describes the skills and knowledge required to apply the principles of accessibility, useability, privacy and equity in the context of website development.The unit applies to individuals who provide frontline technical support for ensuring websites are accessible and useable to end users.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify user requirements and design site user test
  • 1.1 Identify and confirm user expectations through market analysis, business intelligence and customer feedback
  • 1.2 Identify range of users on website and their needs and expectations
  • 1.3 Assess website performance and establish performance potential of website from business requirements and other approved sources
  • 1.4 Establish usability test methods according to business and website requirements and accessibility standards
  • 1.5 Establish performance measurement and success criteria and measure actual performance against user expectations
2. Conduct user test
  • 2.1 Document process performance indicators and benchmarks and disseminate them to a sample group of users
  • 2.2 Assemble a full representative range of users and required technologies according to research conducted
  • 2.3 Test site features, navigation and functions according to organisational procedures, policies and user needs
  • 2.4 Confirm website’s intended functionality on various browsers and devices
  • 2.5 Confirm user, legal, accessibility, privacy and equity requirements and expectations are met
3. Evaluate user test
  • 3.1 Collate and document site useability testing performance results and measure them against performance indicators and benchmarks according to user expectations
  • 3.2 Identify performance shortfalls and develop performance solutions according to business and user requirements
  • 3.3 Establish evaluation feedback mechanism and provide to users
4. Document results
  • 4.1 Discuss problems with developers and confirm solutions are continuously refined
  • 4.2 Check and confirm proposed solutions meet user and business requirements and address user feedback
  • 4.3 Document and implement final solutions according to organisational procedures and policies and distribute to required personnel
No information
No information
Replaces
State Code National Code Title Type
AUP95 ICTWEB422 Ensure website access and useability Unit of competency
State Code National Code Title Type
BFF9 ICT40120 Certificate IV in Information Technology Qualification