Unit of competency Outline
Date retreived
22/07/2026 12:56 PM AWST
22/07/2026 12:56 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Repair and replace telecommunications network hardware
Repair and replace telecommunications network hardware
Unit of competency
National Code
ICTTEN3089A
ICTTEN3089A
State Code
D3449
D3449
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/04/2014
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
15/04/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to repair and replace network hardware in a telecommunications network as part of fault restoration. This unit involves work performed under the direction of the Network Operations Centre (NOC), where control of the network is coordinated.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare for hardware repair and replacement
- 1.1. Obtain relevant legislation, codes, regulations and standards for the given work
- 1.2. Discuss and record details of hardware to be repaired or replaced and proposed work schedule with the NOC appropriate person
- 1.3. Work safely according to relevant safety legislation and company work practices identifying hazards and using personal protective equipment
- 1.4. Obtain appropriate replacement hardware and associated documentation
- 1.5. Inspect network and determine the need for repair task
- 1.6. Obtain tools and check they are in good working order
- 1.7. Undertake an impact risk assessment of the hardware replacement with the NOC and prepare for contingencies using contingency plan
2. Rectify fault by replacing hardware
- 2.1. Replace equipment as instructed by the NOC following anti-static precautions in the case of sensitive electronic equipment and occupational health and safety (OHS) and environmental requirements
- 2.2. Inform NOC if problems occur with hardware replacement so that escalation may commence and contingency plan initiated
- 2.3. Test the replacement hardware to ensure satisfactory functionality
3. Clean up worksite and complete administrative work
- 3.1. Remove waste and debris from work site and dispose of according to environmental requirements and restore work area to customer's satisfaction
- 3.2. Recover faulty equipment and return to appropriate point for disposal or refurbishment
- 3.3. Complete documentation, update fault records and make recommendations according to the enterprise quality assurance system
- 3.4. Notify the customer of job completion and obtain sign off
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
Australian Communications Industry Forum (ACIF) standards and codes
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
Australian building codes and regulations
cabling security codes and regulations
compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A and unshielded twisted pairs (UTP)
Environmental Protection Acts
OHS
relevant international standards
technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006.
Hardware may include:
complete systems, subunits or circuit cards from:
access
broadband
cellular radio
hybrid fibre coaxial (HFC)
internet protocol (IP) network:
gateways
router
servers
switches
voice over internet protocol (VoIP)
wireless LAN
network management
optical transmission
synchronous digital hierarchy (SDH) multiplexing
switching
transmission.
NOC may relate to:
engineering unit within an enterprise responsible for:
analysing problems
communicating with other NOCs and technical staff
coordinating repairs or changes to the network
escalation of issues
establishing control over a network
monitoring the network alarms
performing diagnostic tests
tracking problems through to completion.
Appropriate person may include:
customer
engineer
project manager
supervisor.
Hazards may include:
building debris
earth potential rise
glass fibre
live power lines
manual handling
mud and water
natural gas and other gas build up
needle stick injury
optical fibre cable may contain hazardous light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV)
vermin.
Personal protective equipment may include:
earmuffs
electrical isolators
gas detectors
gloves
head protection
kneepads
masks
personal protective clothing
safety boots
safety glasses.
Repair task may include:
conducting test
evaluating AC and DC test results
determining faulty component
replacement of faulty component.
Tools may include:
crimping tools
hacksaw
ladders
levels and measuring tools
PC board or subrack card removal tool
pliers
power drills
screwdrivers
sockets
soldering iron
spanners
terminating tools.
Hardware replacement may include:
cold swap
hot swap.
Contingencies may include:
additional notification to affected customers
provision of:
additional services
additional technical support
redundant path
standby equipment.
Anti-static precautions may include:
anti-static floor mat
anti-static workbench mat
anti-static wrist strap
controlled environment
correct printed circuit board handling procedures
use of anti-static bags.
OHS and environmental requirements may relate to:
decommissioning and isolating worksite and lines prior to commencement
flashing lights
gas and other hazard detection equipment
identifying other services, including power and gas
safety barriers
safety equipment
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
trench guards
warning signs and tapes
witches hats
environmental considerations:
clean-up protection
noise, dust and clean-up management
stormwater protection
waste management.
Test may include:
bandwidth
blocking
call rate
congestion
distortion
drop out rate
functionality
generation of alarms
interference
latency
network tests
packet loss rate
power level measurement
quality of service
recovery rate
redundancy
signal to noise ratio
transmission quality
upload and download rate.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
updating logs and reporting on installation or maintenance activities.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
Australian Communications Industry Forum (ACIF) standards and codes
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
Australian building codes and regulations
cabling security codes and regulations
compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A and unshielded twisted pairs (UTP)
Environmental Protection Acts
OHS
relevant international standards
technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006.
Hardware may include:
complete systems, subunits or circuit cards from:
access
broadband
cellular radio
hybrid fibre coaxial (HFC)
internet protocol (IP) network:
gateways
router
servers
switches
voice over internet protocol (VoIP)
wireless LAN
network management
optical transmission
synchronous digital hierarchy (SDH) multiplexing
switching
transmission.
NOC may relate to:
engineering unit within an enterprise responsible for:
analysing problems
communicating with other NOCs and technical staff
coordinating repairs or changes to the network
escalation of issues
establishing control over a network
monitoring the network alarms
performing diagnostic tests
tracking problems through to completion.
Appropriate person may include:
customer
engineer
project manager
supervisor.
Hazards may include:
building debris
earth potential rise
glass fibre
live power lines
manual handling
mud and water
natural gas and other gas build up
needle stick injury
optical fibre cable may contain hazardous light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV)
vermin.
Personal protective equipment may include:
earmuffs
electrical isolators
gas detectors
gloves
head protection
kneepads
masks
personal protective clothing
safety boots
safety glasses.
Repair task may include:
conducting test
evaluating AC and DC test results
determining faulty component
replacement of faulty component.
Tools may include:
crimping tools
hacksaw
ladders
levels and measuring tools
PC board or subrack card removal tool
pliers
power drills
screwdrivers
sockets
soldering iron
spanners
terminating tools.
Hardware replacement may include:
cold swap
hot swap.
Contingencies may include:
additional notification to affected customers
provision of:
additional services
additional technical support
redundant path
standby equipment.
Anti-static precautions may include:
anti-static floor mat
anti-static workbench mat
anti-static wrist strap
controlled environment
correct printed circuit board handling procedures
use of anti-static bags.
OHS and environmental requirements may relate to:
decommissioning and isolating worksite and lines prior to commencement
flashing lights
gas and other hazard detection equipment
identifying other services, including power and gas
safety barriers
safety equipment
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
trench guards
warning signs and tapes
witches hats
environmental considerations:
clean-up protection
noise, dust and clean-up management
stormwater protection
waste management.
Test may include:
bandwidth
blocking
call rate
congestion
distortion
drop out rate
functionality
generation of alarms
interference
latency
network tests
packet loss rate
power level measurement
quality of service
recovery rate
redundancy
signal to noise ratio
transmission quality
upload and download rate.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
updating logs and reporting on installation or maintenance activities.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
rectify fault as instructed by NOC, following OHS requirements and anti-static precautions
replace telecommunications hardware within service assurance guidelines according to enterprise procedures
update fault records database according to enterprise procedures.
Context of and specific resources for assessment
Assessment must ensure:
suitable site to replace telecommunications network hardware
range of hardware currently used in industry
range of general and test equipment required for testing telecommunications network hardware.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate developing rectification strategy
direct observation of the candidate replacing telecommunications network hardware within service assurance guidelines
oral or written questioning of the candidate to assess knowledge of replacement of telecommunications network hardware practices.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN3056A Install telecommunications network equipment.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
rectify fault as instructed by NOC, following OHS requirements and anti-static precautions
replace telecommunications hardware within service assurance guidelines according to enterprise procedures
update fault records database according to enterprise procedures.
Context of and specific resources for assessment
Assessment must ensure:
suitable site to replace telecommunications network hardware
range of hardware currently used in industry
range of general and test equipment required for testing telecommunications network hardware.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate developing rectification strategy
direct observation of the candidate replacing telecommunications network hardware within service assurance guidelines
oral or written questioning of the candidate to assess knowledge of replacement of telecommunications network hardware practices.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN3056A Install telecommunications network equipment.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD51 | ICTTEN307 | Repair and replace telecommunications network hardware | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J819 | ICT40313 | Certificate IV in Telecommunications Radio Communications | Qualification |
| W808 | ICT40310 | Certificate IV in Telecommunications Radio Communications | Qualification |