Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Payments may be received by:
cash
cheques
credit card
EFTPOS
foreign currency
money orders
prepaid vouchers
promotional vouchers
travellers cheques
vouchers
Payments may be received for:
advanced ticket bookings
merchandise
programmes
tickets for the current performance/session/event
vouchers
Organisational procedures may relate to:
billing
cancellations
credit
exchanges/amendments
refunds
Reconciliation may use:
computerised point of sale terminals
electronic cash registers providing a print out of sales transactions
manual calculations
Relevant personnel may include:
cashier
front-of-house manager
supervisor
Security procedures may relate to:
handling customer claims of short change
hold up procedures
maintaining low levels of cash at point of sale
procedures for transporting cash from point of sale to cashier
process for storing cash and other financial documents
process for taking cash from customers
rules for when, where and how cash can be counted

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The following evidence is critical to the judgement of competence in this unit:
ability to conduct accurate and secure financial transactions
ability to accurately balance transactions within acceptable organisational timeframes
knowledge of security procedures for handling cash and financial documents.

Context of and specific resources for assessment
The assessment context must provide for:
processing transactions on multiple occasions to ensure that skills can be consistently demonstrated
processing a variety of types of transactions, both cash and non-cash to ensure that skills cover all types and encompass the use of a range of financial equipment and documentation
processing transactions within typical workplace time constraints e.g.: serving a queue of customers waiting to pay for tickets.

Method of assessment
Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge, and might include:
direct observation of the candidate processing financial transactions and balancing takings
review of reconciliation documentation prepared by the candidate
written or oral questions and tests to assess knowledge of cash and non-cash transactions
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Guidance information for assessment
Assessment of this unit requires access to:
legal tender
current industry and financial institution equipment used to process non-cash financial transactions, eg: credit card machines, cash registers/tills.