Qualification Outline

Date retreived
22/07/2026 7:35 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Venues and Events (Customer Service)

Certificate III in Venues and Events (Customer Service)

Qualification
National Code:
CUE30303
State Code:
C686
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
1001 - Performing Arts
Original TGA Release Date
19/03/2012
Approved Date
05/09/2006
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
343
Duration
1 Semester
Current Release Number
2.00
Current Release Date
19/03/2012
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
2.00 19/03/2012 Current Approved
Description

This qualification reflects the role of individuals who apply a broad range of competencies in a range of customer service contexts in the entertainment industry. In carrying out their duties they are expected to use some discretion and judgement supported by relevant theoretical knowledge.

Job roles
Box office assistant
Bar attendant in a small venue.

Schedule
Packaging Rules
Total number of units = 12
6 core units
3 Group A units
3 elective units

The 3 elective units may be selected from the remaining Group A and/or Group B units
listed in the CUE30303 qualification outline or any endorsed Training Package. 2 of these elective units may be selected from any accredited course. Elective units must be chosen at the same qualification level.

Elective units must be relevant to the work outcome and local industry requirements.
1. Core Units

All 6 core units must be completed

State Code National Code Title Hours Type
D1633 CUECOR04B Deal with conflict and resolve complaints 20 Unit of competency
D0887 BSBOHS201A Participate in OHS processes 15 Unit of competency
D1632 CUECOR03B Provide quality service to customers 20 Unit of competency
D4882 CUEIND01D Source and apply entertainment industry knowledge 10 Unit of competency
D0672 BSBDIV301A Work effectively with diversity 20 Unit of competency
D1631 CUECOR02C Work with others 15 Unit of competency
2. Elective Units

6 elective units to be completed

The following table outlines ONE example of a training program for this qualification. Please refer to the Training Package for the full details of available options.

State Code National Code Title Hours Type
D1654 CUEFOH10B Monitor entry to a venue 50 Unit of competency
D1651 CUEFOH07B Process financial transactions 50 Unit of competency
D1652 CUEFOH08B Process incoming customer orders 30 Unit of competency
D1648 CUEFOH03C Provide seating and ticketing advice 100 Unit of competency
S6191 SIRXSLS001A Sell products and services 20 Unit of competency
D1649 CUEFOH04C Usher patrons 50 Unit of competency
Replaces
State Code National Code Title Type
C596 CUE30198 Certificate III in Entertainment Qualification
C554 CUE30798 Certificate III in Entertainment (Front of House) Qualification
Replaced By
State Code National Code Title Type
J696 CUA30413 Certificate III in Live Production and Services Qualification
VET Info Notes
This training program is a representation of the qualification code CUE30303 taken from the Entertainment Training Package CUE03 which should be consulted for full description of requirements. CUE03 is endorsed until 30 November 2006.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the Training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to STARS by Central CSSN on 31 August 2006.

4. This qualification was updated on 18 September and 7 October, 2008 by the DET to reflect a national continuous improvement version change (V3). The change mostly consisted of removing Key Competencies which were replaced by Employability Skills in all units. Accordingly, all CUE units within this qualification received a new national code (ie, B or C version) and a new TAFEWA ID unit number. Imported units may have also replaced some units.
Entry Requirements

Not applicable.

Traineeships and Apprenticeships
(TR06570) VENUES AND EVENTS (CUSTOMER SERVICE) (LEVEL 3) Traineeship