Unit of competency Outline

Date retreived
22/07/2026 4:23 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Monitor entry to a venue

Monitor entry to a venue

Unit of competency
National Code
CUEFOH10B
State Code
D1654
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
12/11/2010
View on TGA
State Implementation and Classification
Approved Date
14/02/2014
Field of Education
110101 - Hospitality
Original Release Date
14/02/2014
Nominal Hours
50
Description
This unit describes the skills and knowledge required to monitor entry to a venue and to monitor and report on crowd movements. It does not cover specialist security activities performed by licensed security staff. Units covering security skills are found within the Asset Maintenance Training Package (PRM04).No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Monitor and maintain access to the venue
  • 1.1. Check all items associated with access to the venue before arrival of customers to ensure functionality
  • 1.2. Control access to the venue according to organisational procedures, complying at all times with specific safety and security regulations
  • 1.3. Check areas regularly for safety and comfort of customers.
  • 1.4. When monitoring restricted access areas, check identification and allow only authorised personnel to enter restricted areas
  • 1.5. Restrict access to the auditorium until clearance is obtained
2. Monitor crowds
  • 2.1. Identify the maximum number of customers the area can accommodate
  • 2.2. Ensure that queues are controlled firmly and courteously
  • 2.3. Monitor the crowd size and ensure that the maximum number is not exceeded
  • 2.4. Request that customers surrender restricted items and confiscate, if necessary, according to organisational procedures
  • 2.5. Identify problems promptly and take action to rectify or refer to relevant personnel
  • 2.6. Monitor crowd behaviour and promptly report any problems to the appropriate personnel or security personnel
  • 2.7. Communicate with colleagues and customers in a courteous manner at all times
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Items associated with access to the venue may include:
barriers
exit and entry locations
fences, gates
signage
Access points may include:
fire exits
public entrance
stage door
Venue areas to be monitored may include:
entry areas for the auditorium within the venue
foyer areas
street entrance and footpaths outside the venue
Restricted access areas may include:
backstage
operating point for technical equipment, e.g. sound mixing desk
the performance area
Restricted items to be surrendered or confiscated may include:
cameras
dangerous or illegal items, eg drugs, weapons, other items that are potential weapons
drinks
food
recording devices, e.g. DVD/video recorders
telecommunication equipment, eg mobile phones, pagers
umbrellas
Relevant personnel may include:
crowd control staff
front-of-house manager
medical personnel
other security staff
police
venue management








EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The following evidence is critical to the judgement of competence in this unit:
knowledge of procedures for monitoring entry areas
ability to effectively communicate with the crowds and quickly resolve any conflict as it arises.

Context of and specific resources for assessment
The assessment context must provide for:
practical demonstration of skills within a fully equipped operational venue, eg a cinema, live theatre, conference centre
monitoring a crowd for a commercially realistic period of time to allow for a variety of crowd circumstances to arise
commercially realistic ratios of customers to candidate to reflect typical workplace and crowd conditions.

Method of assessment
Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge, and might include:
direct observation of the candidate monitoring crowds at a venue
role plays to assess ability to negotiate the surrender or confiscation of restricted items
written or oral questions and tests to assess knowledge of the venue and procedures, e.g. safety and security, confiscation of items
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Guidance information for assessment
Assessment of this unit requires access to:
a venue where performances/cinema sessions/events take place.


Replaces
State Code National Code Title Type
C7269 CUEFOH10A Monitor entry to a venue Unit of competency
Replaced By
State Code National Code Title Type
WI120 CUAFOH302 Monitor entry to venues Unit of competency