Elements and Performance Criteria

Items associated with access to the venue may include:
exit and entry locations
barriers
gates
fences
signage

Access points may include:
public entrance
stage door
fire exits

Restricted access areas may include:
the performance area
backstage
operating point for technical equipment, eg sound mixing desk

Venue areas to be monitored may include:
street entrance and footpaths outside the venue
foyer areas
entry areas for the auditorium within the venue

Restricted items to be surrendered or confiscated may include:
cameras
recording devices, eg cassette/video recorders
umbrellas
drinks
food
telecommunication equipment, eg mobile phones, pagers
dangerous or illegal items, eg drugs, weapons, other items that are potential weapons

Appropriate personnel may include:
front-of-house manager
venue management
other security staff
medical personnel
crowd control staff
police

Numeracy tasks may include:
counting patrons entering the venue, or a restricted area

Underpinning skills and knowledge

Assessment must include evidence of the following knowledge and skills:

venue security and monitoring procedures
restricted items and associated policies
health and safety issues and regulations
protocols for contacting emergency or security services and relevant contacts
layout of venue, including fire and safety exits, entrance doors/gates
various formats for identification worn by those associated with the performance/session/event
effective communication techniques for dealing with customers and crowds
numeracy skills sufficient to make counts and estimate crowd numbers

Linkages to other units

This unit has strong linkages to the following units, and combined training and/or assessment is recommended:

CUFSAF01B Follow health and safety and security procedures
CUECOR04A Deal with conflict and resolve complaints
CUEFOH09A Provide venue information and assistance

Critical aspects of evidence

The following evidence is critical to the judgement of competence in this unit:

knowledge of procedures for monitoring entry areas
ability to effectively communicate with the crowds and quickly resolve any conflict as it arises

Method and context of assessment

The assessment context must provide for:

practical demonstration of skills within a fully equipped operational venue, eg a cinema, live theatre, conference centre
monitoring a crowd for a commercially realistic period of time to allow for a variety of crowd circumstances to arise
commercially realistic ratios of customers to candidate to reflect typical workplace and crowd conditions

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge, and might include:

direct observation of the candidate monitoring crowds at a venue
role plays to assess ability to negotiate the surrender or confiscation of restricted items
written or oral questions and tests to assess knowledge of the venue and procedures, eg safety and security, confiscation of items
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Assessment methods should closely reflect workplace demands and the needs of particular groups (eg people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Resource requirements

Assessment of this unit requires access to:

a venue where performances/cinema sessions/events take place

Communicating ideas and information
Checking ID in restricted areas (1)

Collecting analysing and organising information
Explaining restrictions to customers (2)

Planning and organising activities
Completing checks on a regular basis (1)

Working with others and in teams
Providing information to colleagues about crowd size/movement (1)

Using mathematical ideas and techniques
Monitoring crowd numbers (1)

Solving problems
Dealing with difficult customers (2)

Using technology
Using control barriers (1)