Qualification Outline

Date retreived
22/07/2026 7:33 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Venues and Events (Customer Service)

Certificate IV in Venues and Events (Customer Service)

Qualification
National Code:
CUE40403
State Code:
C687
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
1001 - Performing Arts
Original TGA Release Date
19/03/2012
Approved Date
09/03/2011
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
600
Duration
1 Semester
Current Release Number
2.00
Current Release Date
19/03/2012
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
2.00 19/03/2012 Current Approved
Description

This qualification reflects the role of individuals working in a customer service context who apply a broad range of skills including evaluation and planning, and who may provide leadership and guidance to others, with some responsibility for group outcomes.

Job roles
Customer service coordinator/supervisor
Team leader/coordinator in small venue (working in front of house providing some technical assistance).

Schedule
Packaging Rules
Total number of units = 15
6 core units
3 Group A units
6 elective units

The 6 elective units may be selected from the remaining Group A and/or Group B units
listed in the CUE40403 qualification outline or any endorsed Training Package. 2 of these elective units may be selected from any accredited course. Elective units must be chosen at the same qualification level.

Elective units must be relevant to the work outcome and local industry requirements.
1. Core Units

All 6 core units must be completed

State Code National Code Title Hours Type
D1633 CUECOR04B Deal with conflict and resolve complaints 20 Unit of competency
D1561 CUEOHS01C Implement workplace health, safety and security procedures 20 Unit of competency
D1031 BSBWOR402A Promote team effectiveness 40 Unit of competency
D1632 CUECOR03B Provide quality service to customers 20 Unit of competency
D4882 CUEIND01D Source and apply entertainment industry knowledge 10 Unit of competency
D0672 BSBDIV301A Work effectively with diversity 20 Unit of competency
2. Group A Units

3 units to be chosen

The following table outlines ONE example of a training program for this qualification. Please refer to the Training Package for the full details of available options.

State Code National Code Title Hours Type
D1650 CUEFOH06C Manage venue services 90 Unit of competency
D1654 CUEFOH10B Monitor entry to a venue 50 Unit of competency
D1653 CUEFOH09B Provide venue information and assistance 20 Unit of competency
3. Elective Units

6 elective units to be chosen

The following table outlines ONE example of a training program for this qualification. Please refer to the Training Package for the full details of available options.

State Code National Code Title Hours Type
D0793 BSBITU402A Develop and use complex spreadsheets 60 Unit of competency
D1033 BSBWOR404A Develop work priorities 30 Unit of competency
D1022 BSBSUS301A Implement and monitor environmentally sustainable work practices 40 Unit of competency
S6521 SITXFIN002A Maintain financial records 45 Unit of competency
D0547 BSBADM405B Organise meetings 50 Unit of competency
D0732 BSBHRM402A Recruit, select and induct staff 45 Unit of competency
Replaces
State Code National Code Title Type
C558 CUE40198 Certificate IV in Entertainment Qualification
Replaced By
State Code National Code Title Type
J700 CUA40413 Certificate IV in Live Production and Technical Services Qualification
VET Info Notes
This training program is a representation of the qualification code CUE40203 taken from the Entertainment Training Package which should be consulted for full description of requirements. CUE03 is endorsed until 30 November 2006.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the STARS by the VET Teaching and Learning Directorate, Department of Education and Training on 1 August 2005.

This qualification was updated on 19 September 2008 by the DET to reflect a national continuous improvement version change. The change mostly consisted of removing Key Competencies which were replaced by Employability Skills in all units. Accordingly, all CUE03 units within this qualification received a new national code (i.e., B or C version) and a new TAFEWA ID unit number. The program outline reflects Version 3.1 update.
Entry Requirements

Not applicable.

Traineeships and Apprenticeships
No information