Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Individual differences may include:
ability
age
belief systems/values
culture
expertise/experience/working styles
gender
interests
interpersonal style
language
mental ability
past experiences
physical characteristics
politics
race
religion
sexual orientation
thinking and learning styles.
Colleagues may include:
internal customers
junior staff
managers and supervisors
peers
stakeholders.
Legislative requirements may include:
disability discrimination legislation
human rights and equal opportunity legislation
racial and sex discrimination legislation.
Enterprise guidelines may include:
codes of conduct or ethics
diversity policies
human resources policies and procedures.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

adjusting language and behaviour as required by interactions with diversity
awareness of diversity issues
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:

access to an actual workplace or simulated environment
examples of diversity issues in the workplace
examples of documents relating to diversity policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios
direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate
oral or written questioning to assess knowledge of sourcing support about workplace diversity
review of documentation outlining the knowledge, skills and experience of others in relation to team objectives.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

workplace effectiveness units.