Qualification Outline
22/07/2026 5:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Business
Certificate III in Business
BSB30112
J337
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 18/12/2012 | Current | Approved |
Description
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
customer service adviser
data entry operator
general clerk
payroll officer
typist
word processing operator.
Schedule
Packaging Rules
Total number of units = 121 core unitplus
11 elective units
7 of the elective units must be selected from the elective units listed below.
4 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core unit
BSBWHS302A Apply knowledge of WHS legislation in the workplace
Elective units
Customer service
BSBCUS301B Deliver and monitor a service to customers
Diversity
BSBDIV301A Work effectively with diversity
Financial administration
BSBFIA301A Maintain financial records
General administration
BSBADM311A Maintain business resources
Information management
BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system
BSBFLM306C Provide workplace information and resourcing plans
Innovation
BSBINN301A Promote innovation in a team environment
Intellectual property
BSBIPR301A Comply with organisational requirements for protection and use of intellectual property
Interpersonal communication
BSBCMM301B Process customer complaints
IT use
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
Management
BSBFLM309C Support continuous improvement systems and processes
BSBFLM305C Support operational plan
Product skills and advice
BSBPRO301A Recommend products and services
Purchasing and contracting
BSBPUR301B Purchase goods and services
Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Workplace effectiveness
BSBWOR301B Organise personal work priorities and development
BSBWOR302A Work effectively as an off-site worker
BSBFLM303C Contribute to effective workplace relationships
BSBFLM312C Contribute to team effectiveness
BSBFLM311C Support a workplace learning environment
Writing
BSBWRT301A Write simple documents
1. Core Unit
One (1) unit must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WE719 | BSBWHS302A | Apply knowledge of WHS legislation in the workplace | 30 | Unit of competency |
2. Elective Units
Seven (7) of the eleven (11) units required must be selected from the elective units list.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W902 | BSB30110 | Certificate III in Business | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVR7 | BSB30115 | Certificate III in Business | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships
Nominal term for school-based traineeship is 18 months.