Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Learning opportunities may include:
action learning
coaching
exchange/rotation
induction
mentoring
shadowing
short courses
structured learning activities conducted outside and within the workplace such as:
accredited training through an independent organisation such as a State OHS authority
training through an RTO leading to a nationally recognised Australian Qualifications Framework (AQF) qualification or Statement of Attainment, for example through a traineeship or Australian Apprenticeship
workplace learning activities, that may also contribute to a recognised credential, such as:
workshops.
Learning plans may include:
codes of conduct
key performance indicators (KPI)
negotiated agreement with individual
OHS requirements
performance standards
team competencies
team roles and responsibilities
work outputs and process.
Diversity of needs may include:
different learning needs that relate to social, cultural and other types of workplace diversity, such as the need for varied communication styles and approaches.
Training and development specialists may be:
internal or external.
Promoting a learning culture may include:
encouraging learning and sharing of skills and knowledge across the work team and the wider organisation in order to develop competencies of team members and the team
informally supporting and recognising learning achievements and sharing success stories
promoting participation and learning opportunities
using formal processes to reward training participation in line with organisational processes
utilising workplace activities as opportunities for learning.
Coaching and mentoring may refer to:
providing assistance with problem solving
providing feedback, support and encouragement on a range of matters
teaching another member of the team, usually focusing on a specific work task or skill.
Learning and development needs may include:
developmental learning, for example the learning required to progress through an organisation and take on new tasks and roles
gaps between the competencies held by the employee and the skills and knowledge required to effectively undertake workplace tasks.
Workplace achievement may refer to:
achievements of set goals and performance outcomes by the work team and/or individuals.

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
liaising with stakeholders, especially members of the work team, to develop, promote and maintain a workplace learning environment
developing learning plans and arranging learning opportunities in line with identified needs
compiling and interpreting data about learning arrangements and outcomes in accordance with organisational requirements.

Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.

Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge and understanding of workplace learning principles and organisational procedures and policies for applying learning systems
presentation of examples of actions taken by the candidate to support a workplace learning environment
review of materials developed for coaching, mentoring and training.

Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBCUS301A Deliver and monitor a service to customers
BSBFLM305C Support operational plan
BSBFLM312C Contribute to team effectiveness
BSBCMN311B Maintain workplace safety
BSBWOR301A Organise personal work priorities and development.