Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Business resources may include:
equipment
facilities
human resources
raw materials
software
stock and supplies
Organisational requirements may include:
access and equity principles and practice
business and performance plans
defined resource parameters
ethical standards
goals, objectives, plans, systems and processes
legal and organisational policies, guidelines and requirements
management and accountability channels
manufacturer's and operational specifications
OHS policies, procedures and programs
quality and continuous improvement processes and standards
quality assurance and/or procedures manuals
security and confidentiality requirements
Occupational heath and safety requirements may include:
decision making delegations
equipment use
first aid kit
medical attention
reporting requirements
site access
Business technology may include:
computer applications
computers
modems
personal schedules
photocopiers
Policies regarding resource use may include:
budgeting limits
ordering procedures
purchasing authorities
recruitment and personnel
time management
transport/travel policies
Resource acquisition processes may include:
contracted supplier ordering
internal approvals
non-tendered processes
periodic forecasts
tendered processes

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
collecting and recording data on resource use
observing resource use over defined and operational timeframes
carrying out routine maintenance
knowledge of organisational resource acquisition policies, plans and procedures.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of documentation estimating future and present business resource needs
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of equipment maintenance procedures
review of information provided on the most economical and effective choice of equipment, materials and suppliers
evaluation of documentation reviewing resource acquisition processes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other general administration units.