Qualification Outline
22/07/2026 1:26 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Business Administration
Certificate III in Business Administration
BSB30412
J338
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 18/12/2012 | Current | Approved |
Description
This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.
Job roles
Accounts Receivable Clerk
Accounts Payable Clerk
Clerk
Data Entry Operator
Junior Personal Assistant
Receptionist
Office Administration Assistant
Office Administrator
Word Processing Operator.
Schedule
Packaging Rules
Total number of units = 132 core units plus
11 elective units
7 elective units must be selected from the Group A units listed below.
The remaining 4 elective units may be selected from the Group A or Group B elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2 of the electives units may be selected from a Certificate II or Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Where the packaging rules of this qualification meet the rules of a specialist qualification, the specialist qualification and not the generic qualification must be awarded.
Core units
BSBITU307A Develop keyboarding speed and accuracy
BSBWHS201A Contribute to health and safety of self and others
Elective units
Group A units
Financial Administration
BSBFIA302A Process payroll
BSBFIA303A Process accounts payable and receivable
BSBFIA304A Maintain a general ledger
General Administration
BSBADM307B Organise schedules
IT Use
BSBITU302B Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
Writing
BSBWRT301A Write simple documents
Group B units
Customer Service
BSBCUS301B Deliver and monitor a service to customers
Diversity
BSBDIV301A Work effectively with diversity
Financial Administration
BSBFIA301A Maintain financial records
General Administration
BSBADM302B Produce texts from notes
BSBADM303B Produce texts from audio transcription
BSBADM311A Maintain business resources
Information Management
BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system
BSBINM303A Handle receipt and despatch of information
Innovation
BSBINN201A Contribute to workplace innovation
Intellectual Property
BSBIPR301A Comply with organisational requirements for protection and use of intellectual property
Interpersonal Communication
BSBCMM301B Process customer complaints
IT Use
BSBITU301A Create and use databases
BSBITU305A Conduct online transactions
Work Health and Safety
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Product Skills and Advice
BSBPRO301A Recommend products and services
Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Workplace Effectiveness
BSBWOR204A Use business technology
BSBWOR301B Organise personal work priorities and development
BSBWOR302A Work effectively as an offsite worker
1. Core Units
Two (2) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WE717 | BSBWHS201A | Contribute to health and safety of self and others | 15 | Unit of competency |
| D0790 | BSBITU307A | Develop keyboarding speed and accuracy | 40 | Unit of competency |
2. Group A Elective Units
At least seven (7) units must be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WB898 | BSBITU302B | Create electronic presentations | 20 | Unit of competency |
| D0789 | BSBITU306A | Design and produce business documents | 60 | Unit of competency |
| D0786 | BSBITU303A | Design and produce text documents | 50 | Unit of competency |
| D0704 | BSBFIA304A | Maintain a general ledger | 40 | Unit of competency |
| D0544 | BSBADM307B | Organise schedules | 20 | Unit of competency |
| D0703 | BSBFIA303A | Process accounts payable and receivable | 40 | Unit of competency |
| D0702 | BSBFIA302A | Process payroll | 30 | Unit of competency |
| D0791 | BSBITU309A | Produce desktop published documents | 50 | Unit of competency |
| D0787 | BSBITU304A | Produce spreadsheets | 25 | Unit of competency |
| D1055 | BSBWRT301A | Write simple documents | 30 | Unit of competency |
3. Group B Elective Units
The remaining four (4) units may be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D135 | BSB30407 | Certificate III in Business Administration | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVS2 | BSB30415 | Certificate III in Business Administration | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships
Nominal term for school-based traineeship is 18 months.