Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Knowledge management system may include:
planned and implemented system
policies
procedures and practices to manage knowledge within the organisation and among relevant stakeholders
protocols
Procedures may include:
accessible operating instructions
accessible user manuals
criteria established for selecting and filtering input to the system
related policies and procedures covering:
consultation, participation, communication, and written and verbal reporting
documentation
data collection, storage and retrieval
privacy and confidentiality
quality
staff, professional development, training, and coaching and mentoring
work organisation
templates for the collection of input to the system
Inputs may be:
electronic
paper-based
verbal
Relevant personnel may include:
managers, leaders, supervisors and coordinators
owners
staff, team members and colleagues

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
making contributions to knowledge management system
records of outcomes resulting from the use of the system
knowledge of organisational policies and procedures for knowledge management.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
examples of information documents found in the workplace
access to system (within privacy and confidentiality provisions).
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of documentation outlining learning resulting from the use of the system
analysis of responses to case studies and scenarios
demonstration of techniques.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
general administration units
other information management units.