Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety (OHS) and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
OHS considerations may include:
provision of information about OHS legislative requirements, guidelines and the organisation's OHS policies, procedures and programs
training of all employees in health and safety procedures
participation in the regular update of OHS systems and procedures
changes to work practices, procedures and the working environment which impact on OHS
Team purpose, roles, responsibilities, goals, plans and objectives may include:
goals for individuals and the work team
expected outcomes and outputs
individual and team performance plans and Key Performance Indicators (KPIs)
action plans, business plans and operational plans linked to strategic plans
OHS responsibilities
Feedback may refer to:
communication of ideas and thoughts which focus on specific tasks, outcomes, decisions, issues or behaviours
formal/informal gatherings between team members where there is discussion on work-related matters
Relevant persons may include:
frontline manager's direct superior or other management representatives
colleagues
designated personnel e.g. safety officer
Responsibility for their actions may involve:
individuals and teams
individual and joint actions
Communication may include:
verbal, written or electronic communication
face-to-face
formal/informal interaction
Line manager/management may refer to:
frontline manager's direct superior or other management representatives
Unresolved issues may include:
issues, concerns and tensions
problems related to work roles and responsibilities
grievances and complaints
any matters affecting workplace relationships and team cohesion

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
demonstrate leadership in contributing to team plans
lead and facilitate teamwork
actively communicate with management
manage communication within the team
induct new team members
implement performance management system
handle problems

Context of and specific resources for assessment
Assessment must ensure:
that this unit can be assessed in the workplace or in a closely simulated work environment
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by candidate to contribute to team effectiveness are provided
Method of assessment
A range of assessment methods should be used to assess skills and knowledge. The following examples are appropriate for this unit:
Direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
Records produced from working in a team, such as:
reports
minutes or records of meetings
work journals or diaries
learning and development plans developed with team members
records of actions taken to address issues raised by team members
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.