Unit of competency Outline

Date retreived
22/07/2026 4:26 PM AWST

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Monitor entry to venues

Monitor entry to venues

Unit of competency
National Code
CUAFOH302
State Code
WI120
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
15/01/2016
View on TGA
State Implementation and Classification
Approved Date
16/05/2014
Field of Education
110101 - Hospitality
Original Release Date
16/05/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to monitor entry to venues and report on crowd movements. It does not cover specialist security activities performed by licensed security staff. Units covering security skills are found in CPP07 Property Services Training Package.At this level, individuals are required to use some discretion and judgement and operate under broad supervision within an established framework of plans and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Monitor and maintain access to venues
  • 1.1 Check items associated with access to venues before customers arrive to ensure functionality
  • 1.2 Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations
  • 1.3 Check areas regularly for safety and comfort of customers
  • 1.4 When monitoring restricted access areas, check identification and allow only authorised personnel to enter
  • 1.5 Restrict access to auditorium until clearance is obtained
2. Monitor crowds
  • 2.1 Identify the maximum number of customers areas can accommodate
  • 2.2 Control queues firmly and courteously
  • 2.3 Monitor crowd size to ensure that maximum numbers are not exceeded
  • 2.4 Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures
  • 2.5 Identify problems or conflict promptly and take action to rectify or refer to relevant personnel
  • 2.6 Monitor crowd behaviour and promptly report problems to appropriate personnel
  • 2.7 Communicate with colleagues and customers in a courteous manner at all times
3. Complete post-event procedures
  • 3.1 Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event
  • 3.2 Complete workplace documentation as required
  • 3.3 Seek feedback on own work performance to identify areas for future improvement
No information
No information
Replaces
State Code National Code Title Type
D1654 CUEFOH10B Monitor entry to a venue Unit of competency
Replaced By
State Code National Code Title Type
ODE30 CUAFOH312 Monitor entry to venues Unit of competency