Unit of competency Outline

Date retreived
22/07/2026 7:48 AM AWST

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Monitor entry to venues

Monitor entry to venues

Unit of competency
National Code
CUAFOH312
State Code
ODE30
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/04/2021
View on TGA
State Implementation and Classification
Approved Date
26/11/2021
Field of Education
110101 - Hospitality
Original Release Date
26/11/2021
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to monitor entry to venues and report on crowd movements. It involves checking access identification when monitoring restricted areas, monitoring crowds entering the venue and checking the venue post-event. It does not cover specialist security activities performed by licensed security staff. Units covering security skills are found in CPP Property Services Training Package.The unit applies to those who use some discretion and judgement and operate under broad supervision within an established framework of plans and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Monitor and maintain access to venues
  • 1.1 Check items associated with access to venues before customers arrive and confirm functionality
  • 1.2 Control access to venue areas according to organisational procedures
  • 1.3 Check areas regularly for safety and comfort of customers
  • 1.4 Check identification and allow only authorised personnel to enter when monitoring restricted access areas
  • 1.5 Restrict access to auditorium until clearance is obtained
2. Monitor crowds
  • 2.1 Identify the maximum number of customers areas can accommodate
  • 2.2 Control queues according to organisational policies and procedures
  • 2.3 Monitor crowd size and confirm maximum numbers are not exceeded
  • 2.4 Request customers surrender restricted items and confiscate them, if necessary, according to organisational policies and procedures
  • 2.5 Identify issues promptly and take action to rectify and refer to required personnel
  • 2.6 Monitor crowd behaviour and promptly report problems to required personnel
  • 2.7 Communicate with colleagues and customers according to organisational policies and procedures
3. Complete post-event procedures
  • 3.1 Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event
  • 3.2 Complete workplace documentation as required
  • 3.3 Seek feedback on own work performance to identify areas for future improvement
No information
No information
Replaces
State Code National Code Title Type
WI120 CUAFOH302 Monitor entry to venues Unit of competency