Unit of competency Outline
Date retreived
22/07/2026 9:04 AM AWST
22/07/2026 9:04 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide seating and ticketing advice
Provide seating and ticketing advice
Unit of competency
National Code
CUEFOH03C
CUEFOH03C
State Code
D1648
D1648
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
19/09/2008
Field of Education
080501 - Sales
Original Release Date
19/09/2008
Nominal Hours
100
Description
This unit describes the skills and knowledge required to advise customers on seating facilities and to provide general information on ticket categories, prices and availability. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Develop and update knowledge of venues facilities, seating and performances
- 1.1. Identify and access information sources for current and accurate information on venue/s, facilities, seating and performances/sessions/events
- 1.2. Read and accurately interpret information on all aspects of venue seating and ticketing, including consideration of issues affecting customers with special needs
- 1.3. Record and store information for future use, in accordance with organisational systems
2. Provide seating and ticketing information
- 2.1. Provide accurate information on costs of all ticket categories, including any concessional rates
- 2.2. Provide accurate information on performance/session/event commencement and conclusion times, as requested
- 2.3. Provide information on facilities and services provided for customers with special needs, as required
- 2.4. Advise customers on nature of seating, including location and viewing details
- 2.5. Consider special requests or customers with special needs when selecting seats
- 2.6. Make appropriate recommendations for alternative or future performances/sessions/events as appropriate
- 2.7. Provide accurate advice on refund and exchange policy and procedures and clearly reinforce these issues
- 2.8. Handle all enquiries and sales in an efficient and polite manner according to the speed requirements of the sales situation
- 2.9. Seek advice or assistance from colleagues as required
3. Issue tickets
- 3.1. Check that all equipment and materials are available and operational before commencing ticket issue
- 3.2. Issue tickets and receipts, if required, in accordance with organisational procedures and ticketing system
- 3.3. Check tickets before providing them to customer and reconfirm details to the customer
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources for current and accurate information on venue/s, facilities, seating and performances/sessions/events may include:
formal familiarisation visits
hirer information sheets
information manuals
personal site observation/exploration
venue information sheets/manuals
Aspects of venue seating and ticketing include:
categories of seating and features
changing configurations
general seating layout
scheduled dates and times for performances
viewing issues, e.g. full view, restricted view
Customers with special needs may require:
hearing assistance
immobility access
special car parking
special seating
translation assistance
wheelchair access
Customers with special needs may include:
aged people
first-time patrons
groups
infants
parents with young children
pregnant women
school groups
those with a disability
those with special or cultural needs
unaccompanied children
VIPs
Storage of information may include:
card reference systems
computerised database of information
file notes of particular venues/performances/events/sessions
information manual
Tickets may be issued:
manually
via a ticketing software system
Seating and ticket advice may be provided by:
a ticketing agency
the venue itself
Selection of seats may take into account:
best presentation of the venue - 'dressing the house'
best viewing position for the particular type of performance/event/session
special needs of the customer
Required equipment and materials may include:
computer hardware
computer software
point of sale transaction documents and equipment
Advising on and issuing tickets may take place:
over the counter/face-to-face
via fax or modem
via mail
via telephone
via the Internet or other electronic technology
Ticketing software systems may include:
Bocs
Globe
Select
Softix
Ticketmaster
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources for current and accurate information on venue/s, facilities, seating and performances/sessions/events may include:
formal familiarisation visits
hirer information sheets
information manuals
personal site observation/exploration
venue information sheets/manuals
Aspects of venue seating and ticketing include:
categories of seating and features
changing configurations
general seating layout
scheduled dates and times for performances
viewing issues, e.g. full view, restricted view
Customers with special needs may require:
hearing assistance
immobility access
special car parking
special seating
translation assistance
wheelchair access
Customers with special needs may include:
aged people
first-time patrons
groups
infants
parents with young children
pregnant women
school groups
those with a disability
those with special or cultural needs
unaccompanied children
VIPs
Storage of information may include:
card reference systems
computerised database of information
file notes of particular venues/performances/events/sessions
information manual
Tickets may be issued:
manually
via a ticketing software system
Seating and ticket advice may be provided by:
a ticketing agency
the venue itself
Selection of seats may take into account:
best presentation of the venue - 'dressing the house'
best viewing position for the particular type of performance/event/session
special needs of the customer
Required equipment and materials may include:
computer hardware
computer software
point of sale transaction documents and equipment
Advising on and issuing tickets may take place:
over the counter/face-to-face
via fax or modem
via mail
via telephone
via the Internet or other electronic technology
Ticketing software systems may include:
Bocs
Globe
Select
Softix
Ticketmaster
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The following evidence is critical to the judgement of competence in this unit:
ability to access appropriate information on venue facilities, and all operational aspects of the performance/session/event - times, prices, ticketing categories
provision of accurate seating and ticketing advice and issuance of tickets within industry-realistic timeframes
ability to provide information and advice which matches customer needs and requests.
Context of and specific resources for assessment
The assessment context must provide for:
practical demonstration of skills in providing information for multiple ticketing products to meet varying customer needs
processing requests within typical workplace time constraints, eg serving a physical or telephone queue of customers waiting to access seating and ticketing information
interaction with and involvement of a customer group to whom information and advice can be provided.
Method of assessment
Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge, and might include:
direct observation of the candidate providing information and advice and issuing tickets
case studies to assess ability to match product to customer needs/requests
review of documentation, information manuals or notes kept by the candidate
written or oral questions and tests to assess knowledge of information sources and actual knowledge of venues, ticketing products and prices
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).
Guidance information for assessment
Assessment of this unit requires access to:
typical industry information storage systems for venue, ticketing and performance/session/event information
tickets/passes.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The following evidence is critical to the judgement of competence in this unit:
ability to access appropriate information on venue facilities, and all operational aspects of the performance/session/event - times, prices, ticketing categories
provision of accurate seating and ticketing advice and issuance of tickets within industry-realistic timeframes
ability to provide information and advice which matches customer needs and requests.
Context of and specific resources for assessment
The assessment context must provide for:
practical demonstration of skills in providing information for multiple ticketing products to meet varying customer needs
processing requests within typical workplace time constraints, eg serving a physical or telephone queue of customers waiting to access seating and ticketing information
interaction with and involvement of a customer group to whom information and advice can be provided.
Method of assessment
Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge, and might include:
direct observation of the candidate providing information and advice and issuing tickets
case studies to assess ability to match product to customer needs/requests
review of documentation, information manuals or notes kept by the candidate
written or oral questions and tests to assess knowledge of information sources and actual knowledge of venues, ticketing products and prices
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).
Guidance information for assessment
Assessment of this unit requires access to:
typical industry information storage systems for venue, ticketing and performance/session/event information
tickets/passes.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C7267 | CUEFOH03B | Provide seating and ticketing advice | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WI119 | CUAFOH301 | Provide seating and ticketing services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D647 | CUV30411 | Certificate III in Arts Administration | Qualification |
| J434 | SIT30612 | Certificate III in Events | Qualification |
| C686 | CUE30303 | Certificate III in Venues and Events (Customer Service) | Qualification |