Unit of competency Outline

Date retreived
22/07/2026 7:44 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide seating and ticketing services

Provide seating and ticketing services

Unit of competency
National Code
CUAFOH301
State Code
WI119
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
15/01/2016
View on TGA
State Implementation and Classification
Approved Date
16/05/2014
Field of Education
080501 - Sales
Original Release Date
16/05/2014
Nominal Hours
100
Description
This unit describes the performance outcomes, skills and knowledge required to provide advice on and issue tickets or passes for events and productions in the screen, media, entertainment and events industry.At this level, individuals are required to use some discretion and judgement and operate under broad supervision within an established framework of plans and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Maintain knowledge of venue facilities and performances
  • 1.1 Identify and access sources of current and accurate venue information
  • 1.2 Ensure full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs
  • 1.3 Record and store information for future use, according to organisational systems
2. Respond to customer queries
  • 2.1 Provide accurate information on costs of ticket categories, including concessional rates and conditions of availability
  • 2.2 Provide accurate information on start and finish times in response to customer queries
  • 2.3 Provide information on facilities and services for customers with special needs, as required
  • 2.4 Advise customers on nature of seating, including location and viewing details
  • 2.5 Take account of special requests and customers with special needs when selecting seats
  • 2.6 Make appropriate recommendations for alternative or future performances, sessions or events as required
  • 2.7 Provide accurate and clear advice on refund and exchange policies and procedures
  • 2.8 Handle enquiries and sales in an efficient and polite manner, mindful of the need for speedy processing of requests at peak times
  • 2.9 Seek advice or assistance from colleagues as required
3. Issue tickets
  • 3.1 Check that required equipment and materials are available and operational before beginning ticket issue
  • 3.2 Issue tickets and receipts according to organisational procedures and ticketing system
  • 3.3 Check tickets before providing them to customers and reconfirm details with customers
4. Maintain online booking systems
  • 4.1 Load performance session and venue seating data into ticketing software system
  • 4.2 Monitor the currency of information about events and productions and update as required
  • 4.3 Respond to queries received through online booking systems and refer issues beyond scope of own job role to relevant personnel
No information
No information
Replaces
State Code National Code Title Type
D1648 CUEFOH03C Provide seating and ticketing advice Unit of competency
Replaced By
State Code National Code Title Type
ODE32 CUAFOH311 Provide seating and ticketing services Unit of competency