Unit of competency Outline

Date retreived
22/07/2026 9:59 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide seating and ticketing services

Provide seating and ticketing services

Unit of competency
National Code
CUAFOH311
State Code
ODE32
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/04/2021
View on TGA
State Implementation and Classification
Approved Date
26/11/2021
Field of Education
080501 - Sales
Original Release Date
26/11/2021
Nominal Hours
100
Description
This unit describes the performance outcomes, skills and knowledge required to provide advice on, and issue tickets or passes for events and productions in the screen, media, entertainment and events industry. It involves gaining knowledge of the venue, responding to different customer queries, issuing tickets and maintaining ticketing systems. The unit applies to those who use some discretion and judgement and operate under broad supervision within an established framework of plans and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Maintain knowledge of venue facilities and performances
  • 1.1 Identify and access different sources of current venue information
  • 1.2 Confirm full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs
  • 1.3 Record and store information for future use, according to organisational systems
2. Respond to customer queries
  • 2.1 Provide accurate information to customers according to organisational policies and procedures
  • 2.2 Advise customers on nature of seating, including location and viewing details
  • 2.3 Consider special requests and customers with special needs when selecting seats
  • 2.4 Make applicable recommendations for alternative and future events as required
  • 2.5 Provide accurate and clear advice on refund and exchange policies and procedures
  • 2.6 Handle enquiries and sales according to organisational policies and procedures
  • 2.7 Seek advice and assistance from colleagues as required
3. Issue tickets
  • 3.1 Confirm required equipment and materials are available and operational before beginning ticket issue
  • 3.2 Issue tickets and receipts according to organisational procedures and ticketing system
  • 3.3 Check tickets before providing them to customers and reconfirm details with customers
4. Maintain online booking systems
  • 4.1 Load performance session and venue seating data into ticketing software system
  • 4.2 Monitor the currency of information about events and productions and update as required
  • 4.3 Respond to queries received through online booking systems and refer issues beyond scope of own job role to required personnel
No information
No information
Replaces
State Code National Code Title Type
WI119 CUAFOH301 Provide seating and ticketing services Unit of competency