Unit of competency Outline

Date retreived
22/07/2026 4:57 AM AWST

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Work with others

Work with others

Unit of competency
National Code
CUECOR02C
State Code
D1631
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
05/04/2004
View on TGA
State Implementation and Classification
Approved Date
12/01/2012
Field of Education
120505 - Work Practices Programmes
Original Release Date
12/01/2012
Nominal Hours
15
Description
This unit describes the skills and knowledge needed to work harmoniously and effectively with team members, colleagues and others in a work environment. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Participate in the work/group process
  • 1.1. Correctly identify work requirements relevant to the group/process
  • 1.2. Correctly identify own role and roles of others in meeting work requirements, and carry out own role
  • 1.3. Provide assistance to others involved in the work group/process, as required, and make other constructive contributions to meeting work requirements
  • 1.4. Take time and resource constraints into account in fulfilling work requirements
  • 1.5. Apply the organisation's work policies, procedures and conventions covering acceptable workplace conduct to work place activities
  • 1.6. Take individual differences into account in achieving work requirements
  • 1.7. Use strengths of individuals to develop others in the group, sharing learning as part of the group process
2. Contribute to the flow of information and ideas
  • 2.1. Share information and ideas relevant to the work with others to enhance work outcomes
  • 2.2. Provide relevant, timely and accurate information to others, as required
  • 2.3. Seek information and ideas from others as required to assist achievement of work requirements
  • 2.4. Record information in the required detail and item frame in the specified format
  • 2.5. Compile and maintain work information systematically and accurately and file for ease of retrieval as required
  • 2.6. Identify any linguistic and cultural differences in communication styles and their relevance to the context
3. Deal effectively with issues, problems and conflicts
  • 3.1. Identify issues, problems and conflicts encountered in the work place
  • 3.2. Discuss issues, problems and conflicts with team members and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work requirements may include:
application of particular procedures
clear role definitions
coordination with other work processes
goals
objectives
organisation of work materials
priorities
roster arrangements or particular approaches to work processes specified by the organisation or work group
specified targets or results
time frames
Working with others requires individual diversity to be taken into account especially in relation to:
cultural, racial and ethnic background
customs
gender
languages
physical requirements
religious and traditional beliefs
Groups may be:
committees
established or ad hoc work units
self directed teams
task forces
working parties
Working with others may involve:
consulting with the community
dealing with conflict
following instructions
one-to-one communication in a group or team
taking part in informal discussions
taking part in meetings
Information and ideas relevant to work may include:
assisting new staff
sharing knowledge of particular tasks or work requirements
Techniques to resolve issues, problems or conflicts may include:
conflict resolution
negotiation
problem solving
use of a mediator or conciliator
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The following evidence is critical to the judgement of competence in this unit:
ability to communicate effectively with others within the range of situations required for the job role
ability to work effectively as part of a team
knowledge of effective communication techniques, including active listening, questioning and non-verbal communication.

Context of and specific resources for assessment
The assessment context must provide for:
practical demonstration of skills through interaction with others
project or work activities that allow the candidate to respond to multiple and varying communication situations relevant to the job role.

Method of assessment
Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:
direct observation of the candidate carrying out work tasks involving dealing with others
role plays about communication situations and dealing with conflicts and misunderstandings
oral or written questioning to assess knowledge of communication techniques
portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Guidance information for assessment
There are no particular resource requirements for assessment of this unit.
Replaces
State Code National Code Title Type
C5793 CUECOR02B Work with others Unit of competency