Unit of competency Outline

Date retreived
23/07/2026 2:14 AM AWST

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Diagnose and organise repair of complex equipment faults

Diagnose and organise repair of complex equipment faults

Unit of competency
National Code
ICTTEN524
State Code
OCV34
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/01/2021
View on TGA
State Implementation and Classification
Approved Date
29/03/2021
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
29/03/2021
Nominal Hours
45
Description
This unit describes the skills and knowledge required to methodically diagnose complex faults and organise repair and replacement of defective parts.It applies to individuals who work as network engineers, installers, maintenance staff, and manufacturers or equipment specialists employed in an advisory and technical rectification role for commercial and residential installations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Research fault background
  • 1.1 Communicate with client and identify type of fault and occurrence according to organisational procedures and requirements
  • 1.2 Obtain report of actions taken by previous fault repairers and result
  • 1.3 Analyse fault history and establish fault patterns according to organisational procedures and requirements
  • 1.4 Develop strategies for identification and repair using advice from engineering and technical personnel
  • 1.5 Refer to required legislation, codes, regulations and standards relating to repair, if required
  • 1.6 Obtain clearance and access to faulty equipment according to organisational procedures and requirements
2. Conduct complex fault diagnostic
  • 2.1 Develop an approach to isolate and diagnose the fault within required timeframes
  • 2.2 Establish ways to escalate fault diagnosis according to organisational procedures and requirements
  • 2.3 Seek back-up support from the product manufacturer as required
3. Organise complex fault rectification
  • 3.1 Determine options to rectify fault, including downtime, and present to customer for decision
  • 3.2 Organise replacement and repair of defective equipment according to service agreement, organisational procedures and manufacturer specifications
  • 3.3 Establish plan to reconfigure replaced and repaired equipment
  • 3.4 Determine plan to dismantle and remove fault-repairing service within the required timeframes and according to organisational procedures
  • 3.5 Provide on-site repair staff with instructions on fault rectification
4. Document complex fault details
  • 4.1 Record details of fault and actions planned to identify and repair complex fault
  • 4.2 Notify vendors and clients of repair details according to manufacturer specifications and organisational procedures
  • 4.3 Recommend changes to faulty equipment where required
  • 4.4 Advise client and document completion of complex fault repair according to organisational requirements
  • 4.5 Create a knowledge management document that identifies fault and rectification steps for future occurrences
No information
No information
Replaces
State Code National Code Title Type
AWD11 ICTTEN509 Provide expert advice and support on complex faults Unit of competency
State Code National Code Title Type
BGJ4 ICT50220 Diploma of Information Technology Qualification