Unit of competency Outline
Date retreived
22/07/2026 8:36 PM AWST
22/07/2026 8:36 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide expert advice and support on complex faults
Provide expert advice and support on complex faults
Unit of competency
National Code
ICTTEN509
ICTTEN509
State Code
AWD11
AWD11
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/07/2016
Nominal Hours
120
Description
This unit describes the skills and knowledge required to methodically diagnose complex faults, and organise repair or replacement of defective parts for customer premises’ equipment (CPE).It applies to individuals who work as telecommunications officers, installers, maintenance staff, and manufacturers or equipment specialists employed in an advisory and technical rectification role for commercial or residential installations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish background information
- 1.1 Contact client to identify type of fault and occurrence
- 1.2 Obtain report of any action taken by first fault repairer and subsequent result
- 1.3 Analyse fault history to establish any fault patterns, including questioning personnel involved in previous fault repair if relevant
- 1.4 Develop strategies for identification and repair using advice from other engineering and technical personnel
- 1.5 Refer to relevant legislation, codes, regulations and standards relating to repair
- 1.6 Inform customer of issues and possible solutions
2. Undertake fault diagnostic
- 2.1 Isolate fault progressively using a fault identification approach to remove likely variables from assessment
- 2.2 Identify fault in the shortest time possible or escalate to appropriate level
- 2.3 Seek back-up support from the product manufacturer when required
3. Organise fault rectification
- 3.1 Determine options to rectify fault, including any downtime, and present to customer for decision
- 3.2 Replace or repair defective parts or equipment according to service agreement
- 3.3 Reprogram equipment as required
- 3.4 Perform work safely, for both the repairer and customer
- 3.5 Dismantle and remove temporary service safely and efficiently, where appropriate
- 3.6 Provide on-site repair staff with clear and precise instructions on fault rectification where appropriate
4. Document fault details
- 4.1 Record details of fault and actions taken to find, repair and store for future reference
- 4.2 Advise product manufacturer of fault and repair details if applicable
- 4.3 Recommend changes to product or product model design where appropriate
- 4.4 Advise client and obtain sign-off
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D3484 | ICTTEN5084A | Provide expert advice and support on complex faults | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCV34 | ICTTEN524 | Diagnose and organise repair of complex equipment faults | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZI0 | ICT51015 | Diploma of Telecommunications Engineering | Qualification |