Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include:
asset owner
government department
private organisation
small or medium enterprise (SME).
Type of fault may include:
compatibility
equipment
level 2 or level 3
network
software
system.
Fault patterns are either:
of a spurious nature and have failed to be fixed or detected either remotely or on site
of a recurring nature and previous efforts to repair have failed.
Previous fault repair may include:
atmospheric conditions
bad connections
building works
equipment failure
faulty circuit board
faulty parts
incorrect terminations
jumpering
near end crosstalk
operator error
other likely fault areas:
building cabling (including main distribution frame (MDF))
carriers
external cable
MDF jumpers
power supply
program errors
recent additions to system
software problems
time of fault.
Other engineering or technical personnel may include:
carrier or service provider staff
electrical contractor
equipment manufacturer
equipment supplier
external customer
on site operation staff.
Relevant legislation, codes, regulations and standards may include:
Australian Communications Industry Forum (ACIF) standards and codes
Australian Communications and Media Authority (ACMA) technical standards
Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) electromagnetic radiation (EMR) standard
Australian building codes and regulations
Australian standards
enterprise standards
environmental protection
equipment standards
fire regulations
heritage legislation
international standards
intrinsically safe lightning protection
local government
OHS
Radcoms Act
site engineering standard
Telecoms Act
WIs, CIs, business operating procedures (BOPs), radiocommunications assignment and licensing instructions (Ralis), assignment guidelines, spectrum planning reports.
Fault identificationapproach may include:
level 1:
first in network maintenance
has a time specification for fault identification (approx 1 hour)
level 2 maintenance or repair:
usually involves a higher skilled operator
level of maintenance or repair applies when the fault cannot be located within the specified first in maintenance timeframe or where the fault is intermittent or recurring
level 3:
usually located at a national level within a company
very highest level of skill is required at this level
work on faults that cannot be located or fixed at the first two levels - spurious faults
fault location and identification is usually undertaken remotely from the site using the on site repair person to undertake the work
using fault finding methodology
using available data:
customer and repairer questioning details
customer records
details of system checks
equipment/product manuals
log books
software program
test data
using customer's specifications and system documentation:
contract document
specification schedules
system configuration diagrams and site installation records
floor distributor panel (FDP) log book data
intermediate distribution frame (IDF)
MDF
system program.
Identify fault is most often undertaken:
as part of a service agreement:
maintenance agreements between communication companies and their clients
on a fee for service basis as agreed with a client:
usually involve charges relating to labour and parts
remotely from the customer premises using resident fault repairers to undertake the actual work
under warranty as specified by the equipment manufacturer or supplier.
Rectify fault may include:
component replacement
equipment reprogram
functionality tests
repair
replacement and/or modification
software redesign
visual inspections.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
methodically identify and rank likely causes of faults
analyse and interpret test results
apply enterprise escalation and outage procedures
prioritise fault rectification in a timely manner and report progress
organise repair of fault and conduct of tests to verify outcomes
prepare documentation of fault:
nature
location
likely causes
repair methodology
recommendations relating to system redesign or specification.
Context of, and specific resources for assessment
Assessment must ensure:
sites on which fault diagnostics may be conducted
use of testing equipment currently used in industry
relevant regulatory and equipment documentation that impact on complex fault repairs.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of a complex CPE fault project completed by the candidate
review of an oral and written report with completed documentation
direct observation of the candidate providing expert advice and support on complex CPE faults.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN5083A Locate, diagnose and rectify complex faults.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.