Unit of competency Outline
Date retreived
23/07/2026 4:39 AM AWST
23/07/2026 4:39 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement planned network changes with minimal impact to the customer
Implement planned network changes with minimal impact to the customer
Unit of competency
National Code
ICTTEN6045A
ICTTEN6045A
State Code
D3497
D3497
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
031307 - Communications Technologies
Original Release Date
12/06/2014
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to effectively upgrade network equipment, increase network capacity, install new network elements and change existing network elements with minimal impact to the customer. It involves the control of planned routine maintenance activities on the network.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare for network changes plan
- 1.1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
- 1.2. Evaluate work order with relevant personnel and identify the likely effects on the network and impact on customers of the planned changes
- 1.3. Develop network engineering strategies including management of outages with involvement of the network operations centre (NOC)
- 1.4. Prepare and produce a network changes plan for approval according to enterprise practice
2. Implement and test network changes prior to customer utilisation
- 2.1. Implement network changes according to network engineering strategies following occupational health and safety (OHS) and environmental requirements with minimal impact to customer traffic
- 2.2. Conduct integration testing of newly installed equipment to ensure interoperability with existing equipment and network
- 2.3. Conduct performance test to assess the network changes as stated in manufacturer'sspecifications and enterprise acceptance testing procedures
- 2.4. Analyse test results and rectify problems or escalate according to enterprise procedures
- 2.5. Initiate quality assurance procedures to ensure confidence in quality of processes according to enterprise policy
- 2.6. Prepare reports for the appropriate area within the enterprise
3. Enable functionality of network changes to customer
- 3.1. Monitor network stability prior to connecting customer traffic and take action to rectify any problems
- 3.2. Enable full functionality of network changes to customer according to the network changes plan and monitor network to ensure continued stability
- 3.3. Prepare appropriate documentation according to enterprise requirements
4. Assess and report on implementation of network changes
- 4.1. Use monitoring data to evaluate the performance of the network changes and impact to customers according to network engineering strategies and customer requirements
- 4.2. Document the implementation of the planned network changes and recommend any further improvements as part of the enterprise's quality assurance system
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may relate to:
Australian Communications Industry Forum (ACIF) standards and codes
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
Australian building codes and regulations
cabling security codes and regulations
compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A, and unshielded twisted pairs (UTP)
Environmental Protection Acts
fire regulations
noise abatement and heritage legislation
OHS
relevant international standards
technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006
Trade Practices Act.
Work order may include:
authority to proceed with change to the network
list of activities to be undertaken
schedule of activities.
Relevant personnel may include:
carrier or service provider staff
electrical contractor
equipment manufacturer
equipment supplier
external customer
on site operation staff.
Likely effects may include:
congestion
drop out
excessive latency
limited coverage
loss of coverage
loss of service
poor grade of service (GoS)
poor signal quality
routing problems.
Network may include:
cellular mobile networks
data and voice
IP network
national wide area networks (WAN)
optical dense wavelength division multiplexing (DWDM) networks
public switched telephone network (PSTN).
Impact may include:
disruption of service to residential customers
intermittent performance
loss of service and revenue to an enterprise.
Customers may include:
building owner
communications consultant
contractor to a major supplier
end users
equipment owner
householder
operations staff.
Network engineering strategies may include:
provision of redundant path
rerouting of traffic
supply of temporary equipment to maintain minimal services.
Outages may include:
loss of service to customers due to a network disruption
planned outage in the case of network upgrade
unplanned outage in relation to fault.
Network Operations Centre may include:
engineering unit within a carrier responsible for:
controlling the network
coordinating repairs or changes to the network
monitoring the network
performing diagnostic tests.
Enterprise practice may include:
procedures for implementing installation
procedures for implementing maintenance
reporting tasks.
OHS and environmental requirements may relate to:
decommissioning and isolating worksite and lines prior to commencement
gas and other hazard detection equipment
identifying other services, including power and gas
safety equipment:
flashing lights
safety barriers
trench guards
warning signs and tapes
witches hats
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
noise, dust and clean-up management
stormwater protection
waste management.
Customer traffic may include:
analog or digital forms of:
data
image
voice.
Integration testing may include:
compatibility
interface units
interoperability.
Performance test may include:
bandwidth
blocking
call rate
congestion
distortion
drop out rate
functionality
interference
latency
network tests
optical transmission tests
packet loss rate
quality of service (QoS)
radio transmission test
recovery rate
redundancy
signal to noise ratio
switching tests
transmission tests
transmission tests
transmitted power measurements
upload and download rate.
Manufacturer's specifications may include:
electrical
environmental parameters
mechanical
regulatory.
Acceptance testing may include:
testing equipment following major upgrade
testing newly installed equipment.
Escalate may include:
greater involvement from the NOC specialist personnel
requesting vendor specialist technical support.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
reporting on installation or maintenance activities
updating logs.
Network stability may include:
alarm monitoring
congestion activity report
fault incidence report
network management report
traffic flow measurements.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may relate to:
Australian Communications Industry Forum (ACIF) standards and codes
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
Australian building codes and regulations
cabling security codes and regulations
compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A, and unshielded twisted pairs (UTP)
Environmental Protection Acts
fire regulations
noise abatement and heritage legislation
OHS
relevant international standards
technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006
Trade Practices Act.
Work order may include:
authority to proceed with change to the network
list of activities to be undertaken
schedule of activities.
Relevant personnel may include:
carrier or service provider staff
electrical contractor
equipment manufacturer
equipment supplier
external customer
on site operation staff.
Likely effects may include:
congestion
drop out
excessive latency
limited coverage
loss of coverage
loss of service
poor grade of service (GoS)
poor signal quality
routing problems.
Network may include:
cellular mobile networks
data and voice
IP network
national wide area networks (WAN)
optical dense wavelength division multiplexing (DWDM) networks
public switched telephone network (PSTN).
Impact may include:
disruption of service to residential customers
intermittent performance
loss of service and revenue to an enterprise.
Customers may include:
building owner
communications consultant
contractor to a major supplier
end users
equipment owner
householder
operations staff.
Network engineering strategies may include:
provision of redundant path
rerouting of traffic
supply of temporary equipment to maintain minimal services.
Outages may include:
loss of service to customers due to a network disruption
planned outage in the case of network upgrade
unplanned outage in relation to fault.
Network Operations Centre may include:
engineering unit within a carrier responsible for:
controlling the network
coordinating repairs or changes to the network
monitoring the network
performing diagnostic tests.
Enterprise practice may include:
procedures for implementing installation
procedures for implementing maintenance
reporting tasks.
OHS and environmental requirements may relate to:
decommissioning and isolating worksite and lines prior to commencement
gas and other hazard detection equipment
identifying other services, including power and gas
safety equipment:
flashing lights
safety barriers
trench guards
warning signs and tapes
witches hats
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
noise, dust and clean-up management
stormwater protection
waste management.
Customer traffic may include:
analog or digital forms of:
data
image
voice.
Integration testing may include:
compatibility
interface units
interoperability.
Performance test may include:
bandwidth
blocking
call rate
congestion
distortion
drop out rate
functionality
interference
latency
network tests
optical transmission tests
packet loss rate
quality of service (QoS)
radio transmission test
recovery rate
redundancy
signal to noise ratio
switching tests
transmission tests
transmission tests
transmitted power measurements
upload and download rate.
Manufacturer's specifications may include:
electrical
environmental parameters
mechanical
regulatory.
Acceptance testing may include:
testing equipment following major upgrade
testing newly installed equipment.
Escalate may include:
greater involvement from the NOC specialist personnel
requesting vendor specialist technical support.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
reporting on installation or maintenance activities
updating logs.
Network stability may include:
alarm monitoring
congestion activity report
fault incidence report
network management report
traffic flow measurements.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
evaluate planned network changes, including impact on customer
develop network engineering strategies to manage outages
implement network changes
conduct integration testing, analyse results and rectify faults
enable full functionality of network changes.
Context of and specific resources for assessment
Assessment must ensure:
sites where network changes may be conducted
use of testing equipment currently used in industry
systems manuals, specifications and enterprise policy.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate implementing network changes
review of network changes plan prepared by the candidate outlining network engineering strategies to manage outages
review of test results and documentation completed by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
evaluate planned network changes, including impact on customer
develop network engineering strategies to manage outages
implement network changes
conduct integration testing, analyse results and rectify faults
enable full functionality of network changes.
Context of and specific resources for assessment
Assessment must ensure:
sites where network changes may be conducted
use of testing equipment currently used in industry
systems manuals, specifications and enterprise policy.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate implementing network changes
review of network changes plan prepared by the candidate outlining network engineering strategies to manage outages
review of test results and documentation completed by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWC98 | ICTTEN605 | Implement planned network changes with minimal impact to the customer | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W817 | ICT60110 | Advanced Diploma of Optical Networks | Qualification |