Unit of competency Outline

Date retreived
22/07/2026 1:34 PM AWST

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Promote cooperative behaviour

Promote cooperative behaviour

Unit of competency
National Code
CSCOFM011
State Code
AUY80
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/08/2015
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
090501 - Social Work
Original Release Date
17/12/2015
Nominal Hours
30
Description
This unit describes the skills required to monitor offender behaviour, prevent and manage conflict and respond to unacceptable behaviour.This unit applies to those working in a custodial setting or those who supervise offenders in community programs and agencies. Working as part of a coordinated team is integral to the role.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to interaction with offenders.Those undertaking this unit consistently work independently with occasional support required. They work in roles with routine tasks involving a number of familiar and less familiar steps.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Monitor behaviour
  • 1.1 Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.
  • 1.2 Assess behaviour for potential conflict and use a range of preventative and defusing strategies.
  • 1.3 Investigate offender behaviour and interactions in a fair, objective and consistent manner.
  • 1.4 Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.
  • 1.5 Make decisions on action consistent with available evidence and organisation’s practice and procedures.
  • 1.6 Seek specialist advice and make referrals where required.
2. Prevent and manage conflict
  • 2.1 Conduct interactions with offenders in an appropriate location and a positive manner.
  • 2.2 Use communication strategies with individuals to promote effective interaction and problem solving.
  • 2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.
  • 2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses.
  • 2.5 Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.
  • 2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.
3. Respond to unacceptable behaviour
  • 3.1 Select strategies and responses for their potential to model positive behaviour to offenders.
  • 3.2 Use negotiation techniques to divert and minimise aggressive behaviour.
  • 3.3 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.
  • 3.4 Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.
  • 3.5 Report on offender behaviour.
No information
No information
Replaces
State Code National Code Title Type
S5972 CSCOFM308A Promote cooperative behaviour Unit of competency
Replaced By
State Code National Code Title Type
OBO51 CSCOFM025 Promote cooperative behaviour Unit of competency
State Code National Code Title Type
AWI0 CSC30115 Certificate III in Correctional Practice Qualification