Unit of competency Outline

Date retreived
22/07/2026 7:58 PM AWST

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Promote cooperative behaviour

Promote cooperative behaviour

Unit of competency
National Code
CSCOFM308A
State Code
S5972
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
30/04/2012
View on TGA
State Implementation and Classification
Approved Date
24/06/2011
Field of Education
090501 - Social Work
Original Release Date
24/06/2011
Nominal Hours
30
Description
This unit of competency describes the outcomes required to monitor the behaviour of offenders, provide responses to unacceptable behaviour and support responsibility for behaviour management and change.
Notes
Elements and Performance Criteria
1Monitor behaviour.
  • 1.1 Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.
  • 1.2 Assess behaviour for potential conflict and use a range of preventative and defusing strategies.
  • 1.3 Investigate offender behaviour and interactions in a fair, objective and consistent manner.
  • 1.4 Check accuracy of information received from others that might indicate conflict and determine the response that is consistent with the issues and their seriousness.
  • 1.5 Make decisions on action consistent with available evidence and organisation's practice and procedures.
  • 1.6 Seek specialist advice and make referrals where required.
2Use communication strategies to prevent and manage conflict.
  • 2.1 Conduct interactions with offenders in a fair, just, humane and positive manner.
  • 2.2 Use communication strategies with individuals to promote effective interaction and problem solving.
  • 2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.
  • 2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses.
  • 2.5 Use negotiation techniques to divert and minimise aggressive behaviour.
  • 2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.
3Respond to unacceptable behaviour.
  • 3.1 Challenge unacceptable behaviour and outline options and opportunities to change, clearly and with positive encouragement.
  • 3.2 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.
  • 3.3 Use restraining techniques according to organisation's procedures and discontinue as soon as procedures specify.
  • 3.4 Provide reports of incidents arising from aggressive and unacceptable behaviour that are accurate, clear and comply with procedures.
  • 3.5 Report on the appropriateness and effectiveness of the use of restraining techniques clearly and accurately in review and debriefing.
  • 3.6 Select strategies and responses for their potential to provide role models and examples of confident, assertive behaviour.
  • 3.7 Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Individual and group behaviour will include a significant selection of examples from:
changing behaviour patterns
personal friction
expressions of anxiety and high-level concern
serious and chronic complaints
provocative and threatening behaviour
intent to harm self or others
forceful refusal to cooperate
abusive language
apathy, loss of interest and withdrawal
rejection of family, friends and support networks
threatened suicide
irrational behaviour
hyperactivity and depression
racism and bullying behaviour
behaviour consistent with mental health conditions
behaviour consistent with developmental problems.
Referrals should include at least four examples of different support from:
social and welfare worker
medical services
drug or alcohol services
behaviour management programs
counsellor
supervisor
religious and spiritual adviser
program coordinator
case manager
Aboriginal and Torres Strait Island liaison
welfare organisations
legal adviser
family and personal and community support networks
emergency and incident response.
Communication strategies may include examples from:
use of positive assertive language
non-verbal gestures
constructive questioning and listening
tone of voice
awareness of cultural values and sensitivity
defusing verbal aggression
negotiating agreements
motivational interviewing.
Reports may include:
incident reports
case notes
special reports
inquiries
reports required or used by courts and judicial processes.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of supporting offenders and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.

Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual promoting cooperative behaviour, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to promoting cooperative behaviour
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Replaced By
State Code National Code Title Type
AUY80 CSCOFM011 Promote cooperative behaviour Unit of competency