Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Change procedures may relate to:
document
formal procedures that must be adhered to:
check points and sign-offs with documented procedures and templates
communication with stakeholders
dispute resolution
implementation of financial control mechanisms
modification procedures
processes for determining size and cost
incremental
process-based
result of an impact on quality, cost or OHS
socially-based
verbal.
System may include:
application programs
networks
operating systems
websites.
User may include:
department within the organisation
person within a department
third party.
Benchmarks may include:
cost savings
performance
quality
technical.
Stakeholders may include:
community groups
corporate body
end user
government body
internal or external client.
Liaison methods may include:
customer relationship management (CRM) technologies
email
group information sessions
management reviews
needs analysis surveys
newsletters
planning workshops
telephone calls
web information portals
written reports.
Requirements may relate to:
application
business
network
people in the organisation
system.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify elements that require changing
plan, implement, monitor and review change and apply guidelines and policies to the change-management process
maintain appropriate version control
maintain compliance with existing accessibility and other policies.
Context of and specific resources for assessment
Assessment must ensure access to:
international standards
operational data from an organisation
needs analysis data
organisational planning guidelines
version control guidelines
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of:
performance benchmarking
change-management principles
information technology systems
internet and internetworking architecture
server access security procedures and general security issues relating to a particular operating system
review of candidate’s completed documentation of the change process.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.