Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

business
system
application
network
people in the organisation

a person within a department
a department within the organisation
a third party

May be verbal, documented, process based, socially based or incremental, and may be the result of an impact on quality, cost or OH&S
May include formal procedures that must be adhered to, such as check points and sign-offs with documented procedures and templates; implementation of financial control mechanisms; communication with stakeholders; dispute resolution and modification procedures; and processes for determining size and cost.

technical
cost savings
performance
quality

end user
internal or external client
government body
corporate body
community groups

Planning workshops
Management reviews
Web information portals
CRM technologies
Written reports
Group information sessions
Needs analysis surveys
Email
Telephone calls
Newsletters

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to plan for, implement, monitor and review change and apply guidelines and policies to the change management process.
The demonstration of competency in this unit necessitates the identification of elements that require changing, and planning of a change management intervention. Complex issues of version management and maintaining compliance with existing accessibility and other policies also need to be demonstrated.

To demonstrate competency in this unit the person will require access to:

International standards
Operation data from an organisation
Needs analysis data
Organisational planning guidelines
Version control guidelines

Context of and specific resources for assessment
Implementing change management processes for an IT system may in some cases be a complex and large undertaking involving analysis, diagnosis, design, planning, execution and evaluation across a broad range of technical functions, including development of new criteria or applications or knowledge or procedures. Significant technical judgement and leadership will be required in complex technological change management processes.
The in-depth review of technical systems across a wide and often unpredictable variety of contexts may be necessary for determining appropriate strategies.
Contributions to the development of significant test plans will be involved and accountability and responsibility for self and others in achieving the outcomes will be necessary.
The breadth, depth and complexity involving analysis, design, planning, execution and evaluation across a range of technical and/or management functions including development of new criteria or applications or knowledge or procedures would be characteristic.

Assessment must ensure:

The demonstration of competency may also require application of a significant range of fundamental principles and complex techniques across a wise and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy may be involved and accountability and responsibility for self and others in achieving the outcomes may also be characteristic.
Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures would be common.

Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Some organisations may be quality certified and have well documented standards for addressing quality while others will not. In a simulated environment best practice workplace examples should be used.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

An individual demonstrating this competency would be able to:

Demonstrate understanding of specialised knowledge with depth in some areas
Analyse, diagnose, design and execute judgement across a broad range of technical or management functions
Generate ideas through the analysis of information and concepts at an abstract level
Demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills
Demonstrate accountability for personal outputs within broad parameters
Demonstrate accountability for personal and group outcomes within broad parameters
Maintain knowledge of industry products and services