Unit of competency Outline
Date retreived
22/07/2026 4:26 PM AWST
22/07/2026 4:26 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Operate computer systems to support NatHERS assessment
Operate computer systems to support NatHERS assessment
Unit of competency
National Code
CPPHSA4020A
CPPHSA4020A
State Code
WE619
WE619
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/09/2014
Field of Education
080905 - Practical Computing Skills
Original Release Date
15/09/2014
Nominal Hours
35
Description
This unit of competency specifies the outcomes required to use computer applications employing advanced features and maintain computer systems. It includes performing routine personal computer maintenance, software upgrades, and data back-up, storage, conversion and transmission.
Notes
Elements and Performance Criteria
1 Perform routine system maintenance.
- 1.1 Required equipment is checked to be in working order and available for use in line with organisational requirements.
- 1.2 Peripherals are fitted, maintained, cleaned and adjusted in line with organisational requirements.
- 1.3 Personal computer furniture and fittings are adjusted to suit user work health and safety, organisational and ergonomic requirements.
- 1.4 Routine system maintenance and security processes are performed in line with organisational procedures.
- 1.5 Correct functioning of automated processes is monitored in line with organisational procedures.
- 1.6 Troubleshooting procedures are followed to address routine problems in line with manufacturer instructions and organisational procedures.
- 1.7 Off-line maintenance records are kept up-to-date in line with organisational requirements.
2 Manipulate data.
- 2.1 Advanced features of applications are employed in the preparation and presentation of data in line with organisational and regulatory procedures.
- 2.2 Data is efficiently transferred between applications, linking and embedding related data files as required in line with organisational procedures and regulatory requirements.
- 2.3 Objects, macros and templates are used for routine activities in line with organisational and regulatory procedures.
- 2.4 Shortcuts and features are used to increase personal productivity in line with organisational procedures.
3 Back up and restore files on a personal computer.
- 3.1 File system back-ups are performed regularly in line with organisational requirements.
- 3.2 Back-up media are labelled, stored and rotated in line with organisational requirements.
- 3.3 Files are restored from back-up as required in line with organisational requirements.
- 3.4 Data is recovered from damaged and corrupted files using appropriate software in line with supplier instructions and organisational procedures.
- 3.5 Records of back-ups are kept in line with organisational requirements.
4 Store and supply consumables.
- 4.1 Consumables are stored and disposed of, taking into account sustainability, work health and safety, and system security requirements.
- 4.2 Stock levels and user needs are monitored to ensure required consumables are available.
5 Upgrade and configure a personal computer.
- 5.1 Software and peripherals are installed, upgraded and configured in line with organisational requirements.
- 5.2 New software, upgrades and adjustments are tested to ensure adequate performance in line with organisational requirements.
- 5.3 Records of installations, upgrades and configurations are maintained in line with organisational requirements.
6 Access documentation, records and updates.
- 6.1 Documentation is stored and accessed appropriately in line with organisational procedures.
- 6.2 Supplementary product information, updates and technical reference material are accessed using the internet, journals and other sources.
7 Access and deliver data.
- 7.1 Removable storage devices are connected, disconnected and configured as required.
- 7.2 Data is accessed from different types of file systems.
- 7.3 Data is stored and converted to suit a variety of operating systems, environments and applications.
- 7.4 Data is transmitted effectively by the method most appropriate to the task in line with organisational and regulatory procedures.
8 Access and use support resources.
- 8.1 Routine problems are resolved using support resources in line with organisational procedures.
- 8.2 Online help is used to overcome difficulties with applications.
- 8.3 Technical support for system problems is accessed, using troubleshooting results and alert messages in line with organisational procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Ergonomic requirements may include:
adjusting chair height, seat and back
avoiding radiation from computer screens
keyboard and mouse position
lighting
noise minimisation
posture
screen position
using:
document holder
footrest
workstation height and layout.
Applications may include:
building energy software tools
building life cycle assessment software tools
commercial software applications
communication packages
database
graphic packages
NatHERS accredited software
organisation-specific software
presentation functionalities
spreadsheet
web-based applications
word processing.
Objects may include:
buttons
checkboxes
drop down lists
option buttons
text boxes.
Documentation may include:
equipment inventory
hardware and software manuals
service records.
Data transmission may include:
ISDN
removable devices
internet.
System may include:
application
business
computers
financial system
information system
management system
network
software.
Ergonomic requirements may include:
adjusting chair height, seat and back
avoiding radiation from computer screens
keyboard and mouse position
lighting
noise minimisation
posture
screen position
using:
document holder
footrest
workstation height and layout.
Applications may include:
building energy software tools
building life cycle assessment software tools
commercial software applications
communication packages
database
graphic packages
NatHERS accredited software
organisation-specific software
presentation functionalities
spreadsheet
web-based applications
word processing.
Objects may include:
buttons
checkboxes
drop down lists
option buttons
text boxes.
Documentation may include:
equipment inventory
hardware and software manuals
service records.
Data transmission may include:
ISDN
removable devices
internet.
System may include:
application
business
computers
financial system
information system
management system
network
software.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by candidates demonstrating the use of computer applications with advanced features; implementing routine personal computer maintenance; and implementing procedures for upgrades, restorations, data storage, conversions and transmission.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
perform routine system maintenance
apply the advanced features of a software application
perform system back-ups and restorations on a personal computer
store and supply consumables
upgrade and configure a personal computer
access documentation, records and updates
access and deliver data
access and use support services.
Context of and specific resources for assessment
Assessment of this unit:
must be in the context of the work environment
may be conducted in an off-site context, provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills
must meet relevant compliance requirements.
Resource implications for assessment include:
NatHERS software tools
relevant codes, standards and government regulations
building plans and specifications for residential buildings to be assessed
computer equipment suitable for using NatHERS software tools
technical reference library with current publications on NatHERS software and other applications relevant to residential building thermal performance assessment.
Method of assessment
Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:
written and/or oral assessment
observed, documented and/or first-hand testimonial evidence of the candidate:
demonstrating the use of computer applications with advanced features
implementing routine personal computer maintenance
implementing procedures for upgrades, restorations, data storage, conversions and transmission.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Overview of assessment
This unit of competency could be assessed by candidates demonstrating the use of computer applications with advanced features; implementing routine personal computer maintenance; and implementing procedures for upgrades, restorations, data storage, conversions and transmission.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
perform routine system maintenance
apply the advanced features of a software application
perform system back-ups and restorations on a personal computer
store and supply consumables
upgrade and configure a personal computer
access documentation, records and updates
access and deliver data
access and use support services.
Context of and specific resources for assessment
Assessment of this unit:
must be in the context of the work environment
may be conducted in an off-site context, provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills
must meet relevant compliance requirements.
Resource implications for assessment include:
NatHERS software tools
relevant codes, standards and government regulations
building plans and specifications for residential buildings to be assessed
computer equipment suitable for using NatHERS software tools
technical reference library with current publications on NatHERS software and other applications relevant to residential building thermal performance assessment.
Method of assessment
Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:
written and/or oral assessment
observed, documented and/or first-hand testimonial evidence of the candidate:
demonstrating the use of computer applications with advanced features
implementing routine personal computer maintenance
implementing procedures for upgrades, restorations, data storage, conversions and transmission.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OBJ25 | CPPHES4003 | Operate and maintain computer system to support thermal performance assessments | Unit of competency |
| AXH44 | CPPHSA4020 | Operate computer systems to support NatHERS assessment | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J266 | CPP41212 | Certificate IV in NatHERS Assessment | Qualification |