Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Appropriate rapport relates to use of techniques that:
establish and build confidence and trust in the agency and its representatives
make the client feel valued
promote and maintain an effective relationship with client.
Owner or lessor requirements may include:
lease conditions
lease payments and rent expectations
purpose of listing property for lease, including:
business reasons
deceased estate
investment
relocation
replacing or upgrading existing property
timeframe for lease.
Property may include:
acreage
commercial
farm, including:
aquaculture
cropping
dairy
grazing
horticulture
mixed uses
olive
orchard
trees
viticulture
hobby farms
residential
water.
Interpersonal communication techniques may include:
active listening
providing an opportunity for the client to clarify their understanding of the process
soft questioning and seeking feedback from clients to confirm own understanding of their needs and expectations
summarising and paraphrasing to check understanding of client message
using appropriate body language.
Extent of services may include:
communication with tenants or lessees
dispute resolution
keys
lease or tenancy agreement renewals and terminations
payment of accounts, including local government rates and contractors
property condition reports
property inspections
property marketing
property repairs and maintenance
property security
rent or lease payment arrears and bad debts
rent or lease payment collection.
Risks may relate to:
administrative and business systems risks
consumer protection risks
financial risks
OHS
livestock risks
public liability risks
risk of physical damage to managed property
risks associated with actions of individuals
risks associated with natural events and hazards
risks to rental income
safety risks
security risks
water quality and quantity risks.
Legislative requirements may include:
relevant federal and state or territory legislation and local government regulations related to:
animal health
anti-discrimination
aquaculture
consumer protection
crown land
environmental issues
equal employment opportunity (EEO)
financial probity
franchises and business structure
industrial relations
livestock
native title
OHS
pastoral leases
privacy
rural property leasing and management
taxation
water rights.
Market influenceslikely to affect property may include:
availability of comparable properties
banking
climatic
economic
financial
historical
interest rates
investment trends
overseas trends
political
seasonal factors
taxation.
Key register may refer to:
access to keys
coding of keys
entry of key in register
non-return of keys
records
security and storage procedures.
Internal and external systems may include:
accounting
agistment of livestock
bad debt collection
cleaning
communication and reporting
dispute resolution
fencing
gardening
insurance
lease renewal and termination
pest maintenance
property inspection
purchasing and procurement
rent or lease payment collection
repairs and maintenance
risk management
security.
External contractors may include:
air conditioning and mechanical services technicians
builders
cleaners
dam construction contractors
earthmoving contractors
electricians
farm contractors
farm equipment repairs and service contractors
farm plant repairs and servicing contractors
fencing contractors
gardeners
grass slashing contractors
harvest contractors
painters and plasterers
pest exterminators
picking and packing contractors
plant and equipment technicians
plumbers
swimming pool technicians
tilers
transport and haulage contractors
veterinary services
water carriers
water quality technicians
water storage technicians.
Risk management strategies may include:
avoid the risk - make decision not to become involved in a risk situation
finance the risk - fund risk treatment and the financial consequences of risk
reduce the risk - apply appropriate techniques and management principles to reduce the likelihood of an occurrence and its consequences
retain the risk - intentionally or unintentionally retain responsibility for loss or financial burden of loss
transfer the risk - shift responsibility or burden for loss to another party through contract, insurance or other means.
Property security measures may include:
measures to address risks associated with things such as:
conflict between members of public
persons with criminal intent
riots
security breaches
theft
unauthorised access
violence and physical threat
measures to address risks associated with property, such as:
bomb threats
break in
contamination of water
deliberate or accidental damage
destruction of property
fire
livestock
loss or destruction of records
natural disaster
vandalism
water quality and quantity.
Corrective action may be:
financial
material
procedural.
Agency renewal patterns for tenancy agreements and leases may include:
duration of tenancy agreements and leases
frequency
number
proportion of leases and tenancy agreements renewed

reasons for renewal and non-renewal of lease or tenancy agreements
relationship with key events, such as start of school or university year, holiday seasons and start of financial year
levels of rent in renewed leases and tenancy agreements
timing of renewals.
Tenancy agreement and lease expiries are scheduled may refer to:
expiry date of lease
owner or lessor plans
tenant or lessee plans.
Parties may include:
agency principals
licensed stock and station agents
owners and lessors
legal representatives and other assisting professionals
property managers
stock and station representatives or certificate holders
tenants and lessees.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of providing property management services for a rural property. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
completing standard and statutory documentation associated with the management of rural properties
establishing and managing a key register
implementing property management agreements in line with owner or lessor instructions, agency practice and legislative requirements
knowledge and application of security and risk management practices associated with the management of rural properties
knowledge of agency practice, ethical standards and legislative requirements affecting the management of rural properties
knowledge of consumer protection principles that affect the management of rural properties
maintaining business records associated with the maintenance and management of rural properties
maintaining communication with owners or lessors, tenants or lessees, agency staff and contractors throughout the property management process
managing the renewal of tenancy agreements and leases for rural property in line with agency practice, legislative requirements and owner or lessor instructions
monitoring and reporting to owners or lessors on property management agreements
negotiating property management agreements with owners or lessors in line with agency practice and legislative requirements.
Context of and specific resources for assessment
Resource implications for assessment include:
access to a registered provider of assessment services
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.