Unit of competency Outline
Date retreived
22/07/2026 3:51 PM AWST
22/07/2026 3:51 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage in a health care business
Manage in a health care business
Unit of competency
National Code
HLTPM501B
HLTPM501B
State Code
D8428
D8428
TGA Status
Replaced
Replaced
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
080301 - Business Management
Original Release Date
12/08/2014
Nominal Hours
60
Description
DescriptorThis unit of competency describes the skills and knowledge required to manage the business requirements of a practice within the health care environment
Notes
Elements and Performance Criteria
1. Manage the client related requirements of a practice
- 1.1 Identify the practice requirements to address thesafety and comfort needs ofspecific client groups
- 1.2 Identify and implement practice requirements to meet location and regional needs
- 1.3 Develop and implement communication requirements to meet client needs
- 1.4 Identify and secure information suitable to client language and comprehension needs
- 1.5 Develop and implement systems to ensure that other client support needs are met, where required
- 1.6 Monitor the relevance and currency of client related requirements of a practice
2. Support practitioner information needs
- 2.1 Confer with practitioner about equipment and consumable quality and currency requirements, both current and anticipated
- 2.2 Research and secure information on options for equipment to meet practice requirements
- 2.3 Collate information about qualities of practice consumables
- 2.4 Complete cost benefit analysis of equipment and material quality and currency requirements and options with reference to budgetary and planning constraints
3. Manage appointment scheduling requirements
- 3.1 Analyse appointment scheduling requirements to best balance client appointment needs with practitioner time and needs
- 3.2 Implement and monitor client scheduling practices that best balance client needs and practitioner needs
4. Monitor duty of care practice requirements (excluding practitioner specific requirements)
- 4.1 Identify risk of harm or injury to clients, staff, contractors and suppliers
- 4.2 Confer with practitioners about reasonable and appropriate action to mitigate the likelihood of harm and injury
- 4.3 Implement risk mitigation strategies
- 4.4 Maintain records of all actions that support attention to duty of care
5. Develop and manage budget to meet the equipment, information and consumable currency requirements of the practice
- 5.1 Confer with practitioner to determine the current and future needs of the practice
- 5.2 Confer with practitioner, manufacturer guidelines and maintenance records to determine a replacement protocol for equipment
- 5.3 Prepare an equipment maintenance and renewal plan and costing
- 5.4 Include equipment maintenance and renewal requirements in budget development and monitoring
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Specific client group needs may include:
Child friendly environment
Access and comfort for aged clients
Access and comfort for clients with a disability
Indigenous Australian appropriate environment
Access and comfort for specific conditions
Regional requirements may include:
Comfort requirements for clients travelling long distances
Warmth
Coolness
Flexible appointment requirements
Hours of operation
Communication requirements may occur in:
Appointment reminders
Review times for chronic conditions
Systems to ensure clients are aware of special requirements eg fasting, supply of specimens
Information may include:
Condition specific information
General well being information
Language relevant information
Age appropriate information
Comprehension level appropriate information
Client appointment needs include:
Adequate contact with the practitioner
Appointment times that address client comfort needs eg due to fasting' fluid intake etc
Minimal waiting time
Additional support needs may include:
Assistance organising referrals, where necessary
Assistance organising other supports, eg home care
Information about the cost and availability of equipment and aids
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Specific client group needs may include:
Child friendly environment
Access and comfort for aged clients
Access and comfort for clients with a disability
Indigenous Australian appropriate environment
Access and comfort for specific conditions
Regional requirements may include:
Comfort requirements for clients travelling long distances
Warmth
Coolness
Flexible appointment requirements
Hours of operation
Communication requirements may occur in:
Appointment reminders
Review times for chronic conditions
Systems to ensure clients are aware of special requirements eg fasting, supply of specimens
Information may include:
Condition specific information
General well being information
Language relevant information
Age appropriate information
Comprehension level appropriate information
Client appointment needs include:
Adequate contact with the practitioner
Appointment times that address client comfort needs eg due to fasting' fluid intake etc
Minimal waiting time
Additional support needs may include:
Assistance organising referrals, where necessary
Assistance organising other supports, eg home care
Information about the cost and availability of equipment and aids
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
Assessment must be completed in the workplace.
Relevant guidelines, standards and procedures
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
Assessment must be completed in the workplace.
Relevant guidelines, standards and procedures
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9432 | HLTPM501A | Manage in a health care business | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J586 | HLT60113 | Advanced Diploma of Aboriginal and/or Torres Strait Islander Health Care | Qualification |
| J584 | HLT50113 | Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care | Qualification |
| J585 | HLT50213 | Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Qualification |
| D111 | HLT61107 | Advanced Diploma of Nursing (Enrolled/Division 2 nursing) | Qualification |
| J111 | HLT52012 | Diploma of Practice Management | Qualification |