Unit of competency Outline
Date retreived
23/07/2026 5:41 AM AWST
23/07/2026 5:41 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Conduct oral communication in a language other than English
Conduct oral communication in a language other than English
Unit of competency
National Code
SITXLAN003
SITXLAN003
State Code
AWQ34
AWQ34
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
091599 - Language And Literature, N.e.c.
Original Release Date
12/07/2016
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to conduct both predictable and non-routine, varied communications, transactions and interactions in a language other than English. There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 3.The unit applies to all industry contexts and individuals working in at many different levels of responsibility. This could include frontline, supervisory or management personnel. This unit may be customised for training delivery and assessment of proficiency in any language. This unit does not prepare individuals for the role of a translator or interpreter. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Converse with others in a language other than English.
- 1.1.Use techniques to extend interactions with others.
- 1.2.Seek and offer additional information and assistance to support quality of communication and service.
- 1.3.Support communication with comments on topical familiar matters, workplace business and events.
- 1.4.Use non-verbal communication to convey an acceptance of and sensitivity towards others.
2. Provide detailed information and advice in a language other than English.
- 2.1.Identify need for detailed information and advice.
- 2.2.Convey detailed information and advice using narrative and descriptive statements.
- 2.3.Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.
- 2.4.Use workplace documents, materials and other references to support explanations as required.
3. Respond to unpredictable situations and problems using a language other than English.
- 3.1.Provide appropriate advice in response to requests, unpredictable situations and problems.
- 3.2.Identify need for and seek assistance from others to better respond to the situation or problem.
- 3.3.Identify key facts of problems and facilitate solutions through open communication with relevant people.
- 3.4.Provide explanations of problems and their cause, and elaborate on details.
- 3.5.Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.
- 3.6.Convey appropriate apologies and expressions of regret as required.
4. Conduct negotiations at a functional level in a language other than English.
- 4.1.Facilitate negotiations at a functional level through exchange of key information and agreement on details.
- 4.2.Provide appropriate explanations about products and services.
- 4.3.Achieve mutual understanding and agreement.
No information
No information
Replaces
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OEC67 | SITXLAN008 | Conduct oral communication in a language other than English | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZV6 | SIT30316 | Certificate III in Guiding | Qualification |
| AZV8 | SIT40416 | Certificate IV in Hospitality | Qualification |
| AZW2 | SIT50416 | Diploma of Hospitality Management | Qualification |
| AZT8 | SIT40116 | Certificate IV in Travel and Tourism | Qualification |
| AZU0 | SIT50116 | Diploma of Travel and Tourism Management | Qualification |