Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Supply chains includes:
network of facilities that procures raw materials, transforms them into intermediate products (or services) and then finished goods (or services), and delivers them through a distribution system
procurement, production and distribution, which are viewed as being interlinked not as discrete elements
Performance reports may include:
budget/cost variance
customer service
environmental
financial
occupational health and safety
quality
other operating parameters
Specialists refers to:
those people inside and outside the organisation who are expert in the application of technology to process systems and procedures, relevant to the organisation's business
Creative climate means:
climate of high motivation with extensive expertise, and deliberative and lateral thinking time to think through and test out ideas
Organisational learning refers to:
extent to which groups and individuals within an organisation are given the opportunity to learn from each other and encouraged to share their learning
Risk management means:
process of identification of potential negative events and the development of plans to mitigate or minimise the likelihood of the negative event occurring and/or the consequences in the event it does occur
Cost benefit analyses means:
calculation to determine whether the results/outcomes of a particular course of action are sufficient to justify the costs and risks in taking that action
Continuous improvement means:
consistently reviewing what we do in search of a better way and improving the organisation in every aspect of its activities
Transition plan means:
process of communication and education to help people through major change programs which impact on the way they do their work or them personally
Contingency plan means:
plan which will deal with the uncertainty of a proposal and will come into operation in the event of a failure or non-conformance

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
documentation of consultation processes to introduce or evaluate an existing continuous improvement process or system, including suggested actions or an action plan
generation of an idea or concept which exhibits creative thinking and which offers the possibility of advantaging the organisation
how the concept or idea was introduced, tested and evaluated - the idea or concept does not have to have been shown to work or to be adopted by the business
knowledge of quality management and continuous improvement theories.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
assessment of written reports
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of presentations
oral or written questioning to assess knowledge of creativity/innovation theories/concepts
evaluation of strategies established to monitor and evaluate performance of key systems and processes
review of briefing of groups on performance improvement strategies and innovation
review of documentation communicating costs and benefits of innovations and improvements to relevant groups and individuals.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Advanced Diploma of Management.