Unit of competency Outline

Date retreived
22/07/2026 9:59 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Participate in community engagement activities

Participate in community engagement activities

Unit of competency
National Code
POLAUX003
State Code
AVO54
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
19/10/2015
View on TGA
State Implementation and Classification
Approved Date
30/03/2016
Field of Education
091105 - Police Studies
Original Release Date
30/03/2016
Nominal Hours
0
Description
This unit describes the skills required to participate in community engagement activities, including the application of communication skills and responding to community needs.This unit applies to those working as police liaison officers operating within a policing environment.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those relating to codes of conduct.Those undertaking this unit would work autonomously or under supervision, with responsibility for their own functions and outputs. They would perform tasks within established parameters and would develop solutions in predictable contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate verbally and non-verbally
  • 1.1 Adapt language and non-verbal communication to target audience.
  • 1.2 Apply active listening skills and questioning techniques to clarify issues.
  • 1.3 Use established communication pathways for routine and non-routine communication.
2. Identify response to community needs
  • 2.1 Engage with community to identify needs.
  • 2.2 Identify range of responses to meet community needs.
  • 2.3 Report range of responses to supervisors to guide community engagement plan.
3. Engage with community
  • 3.1 Communicate range of possible organisational responses to the community member.
  • 3.2 Relay information to community members clearly, concisely and accurately to enhance understanding.
  • 3.3 Inform community members of options for further action.
  • 3.4 Seek assistance from colleagues to manage community members’ expectations.
  • 3.5 Refer community members to relevant personnel to ensure their needs are managed.
No information
No information
Replaced By
State Code National Code Title Type
OEJ43 POLAUX020 Contribute to community engagement activities Unit of competency
State Code National Code Title Type
AWU2 POL21115 Certificate II in Community Engagement Qualification