Unit of competency Outline

Date retreived
23/07/2026 12:43 AM AWST

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Contribute to community engagement activities

Contribute to community engagement activities

Unit of competency
National Code
POLAUX020
State Code
OEJ43
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/12/2022
View on TGA
State Implementation and Classification
Approved Date
05/01/2023
Field of Education
091105 - Police Studies
Original Release Date
05/01/2023
Nominal Hours
0
Description
This unit describes the skills and knowledge required to contribute to community engagement activities, including the application of communication skills and responding to community needs.This unit applies to those working as police officers and staff operating within a policing environment.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously or under supervision, with responsibility for their own functions and outputs. They would perform tasks within established parameters and would develop solutions in predictable contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Communicate verbally and non-verbally
  • 1.1 Identify communication techniques that adhere to cultural protocols for interaction
  • 1.2 Adapt language and non-verbal communication to audience’s needs
  • 1.3 Apply active listening skills and questioning techniques to clarify feedback and input from the community
  • 1.4 Use established communication processes for routine and non-routine communication between community and policing services
2 Identify response to community needs
  • 2.1 Recognise and use community engagement opportunities to identify community needs
  • 2.2 Identify response options to meet community needs
  • 2.3 Report response options to supervisors to inform community engagement planning
3 Engage with community
  • 3.1 Communicate organisational response options to the community members
  • 3.2 Relay information to community members clearly, concisely and accurately to enhance understanding
  • 3.3 Inform community members of options that may require further consultation
  • 3.4 Seek assistance from stakeholders to manage community members’ expectations
  • 3.5 Refer community members to police and service provider stakeholders to ensure their needs are managed
No information
No information
Replaces
State Code National Code Title Type
AVO54 POLAUX003 Participate in community engagement activities Unit of competency
State Code National Code Title Type
BIH2 POL21122 Certificate II in Community Engagement Qualification